Personal Banking Trainee: Build Relationships & Grow

TD Bank Group; Gatineau; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Bank Group in Gatineau, QC is hiring a Personal Banking Associate to guide customers on financial needs, new accounts, and banking solutions. You’ll refer complex queries to specialists and promote digital banking education to clients.

The role emphasizes strong communication, confidentiality, and the ability to operate in a dynamic retail banking environment, with emphasis on customer experience and teamwork.

Qualifications

• High School diploma or equivalent is required.
• IFC certification within 90 days of start date.
• CIRO licensing requirements must be met for mutual fund licensing roles.
• Post-secondary degree preferred; strong banking knowledge is a plus.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person while handling confidential matters.
• Build customer confidence in digital banking by educating on mobile, ATM, and online banking.
• Support frontline staff with cash and non-cash transactions; resolve issues and report to management.
• Recommend improvements to work practices and branch operations to enhance customer experience.

Skills

Customer service

Communication skills

MS Office

Digital banking education

Education

High School diploma

Post-Secondary degree preferred

IFC certification

CIRO licensing

Tools

MS Office

Branch software

Job description

TD Bank Group in Gatineau, QC is hiring a Personal Banking Associate to guide customers on financial needs, new accounts, and banking solutions. You’ll refer complex queries to specialists and promote digital banking education to clients.

The role emphasizes strong communication, confidentiality, and the ability to operate in a dynamic retail banking environment, with emphasis on customer experience and teamwork.