Personal Banking Trainee: Build Relationships & Grow

TD; Toronto; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate Trainee in Toronto, Ontario, to guide customers through their banking needs, including new accounts and investment solutions. You will connect customers with the right staff, provide service and education on digital banking, and support branch operations with accuracy and integrity.

Training is provided, and mobility within the assigned district is required.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – within 90 days of start date.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.
• Fluency in the following languages, considered an asset: Korean, Mandarin, Cantonese, Portuguese, Spanish, Italian or Russian.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Skills

Customer service

Communication

Time management

Self-starter

Problem solving

Education

High School diploma

Post-Secondary degree

Tools

MS Office

Branch software

Internet

Job description

TD Canada Trust is seeking a Personal Banking Associate Trainee in Toronto, Ontario, to guide customers through their banking needs, including new accounts and investment solutions. You will connect customers with the right staff, provide service and education on digital banking, and support branch operations with accuracy and integrity.

Training is provided, and mobility within the assigned district is required.