Personal Banking Associate Trainee

TD Bank Group; Edmonton; Hybrid; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate Trainee in Edmonton, AB. You will engage customers with day-to-day banking needs, guide them to the right staff for solutions, and educate them on mobile, ATM, and online options.

You’ll support frontline staff, ensure accurate documentation, and promote best practices in a dynamic branch environment. The role requires a high school diploma (or 1+ years of relevant experience) and familiarity with MS Office and branch software.

Qualifications

• MS Office proficiency and familiarity with branch software
• Strong communication skills, both written and verbal
• Excellent time management and organizational abilities

Responsibilities

• Engage customers in day-to-day advice needs and service transactions
• Identify customer needs and redirect to appropriate staff for solutions
• Educate customers on mobile, ATM, and online banking trends
• Support frontline staff with scheduled cash and non-cash transactions
• Recommend improvements to work practices to enhance customer experience
• Ensure documentation is accurate and consistent with regulations
• Promote teamwork and personal performance development

Skills

MS Office

Branch software

Communication

Time management

Education

High School diploma

Post-secondary degree preferred

Job description

TD Canada Trust is seeking a Personal Banking Associate Trainee in Edmonton, AB. You will engage customers with day-to-day banking needs, guide them to the right staff for solutions, and educate them on mobile, ATM, and online options.

You’ll support frontline staff, ensure accurate documentation, and promote best practices in a dynamic branch environment. The role requires a high school diploma (or 1+ years of relevant experience) and familiarity with MS Office and branch software.