Personal Banking Trainee: Launch Your Financial Career

TD; Dollard-des-Ormeaux; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate Trainee for our branch in Dollard-des-Ormeaux, QC. You will guide customers to the right staff for banking needs, including new accounts and investment advice, while delivering exceptional service.

The role requires a High School diploma or relevant experience, with IFC certification within 90 days, and a preferred post-secondary degree. Proficiency in MS Office and branch software is expected.

Qualifications

• High School diploma or equivalent; 1+ years of relevant experience.
• IFC (Investment Funds Canada) or equivalent within 90 days of start date.
• Post-secondary or undergraduate degree preferred.
• Proficiency with MS Office, branch software, and internet.

Responsibilities

• Engage customers with day-to-day advice needs and service transactions.
• Guide customers to the right staff for appropriate solutions while handling confidential matters.
• Build confidence in digital banking through mobile, ATM, and online banking education.
• Support frontline staff with cash and non-cash transactions; report non-standard matters to management.
• Recommend improvements to branch operations and processes to enhance customer experience.
• Ensure documentation is accurate and compliant with TD's policies.

Skills

Customer service

Communication

Time management

Independence

Education

High School diploma

Post-secondary degree preferred

Tools

MS Office

Branch software

Job description

TD Canada Trust is seeking a Personal Banking Associate Trainee for our branch in Dollard-des-Ormeaux, QC. You will guide customers to the right staff for banking needs, including new accounts and investment advice, while delivering exceptional service.

The role requires a High School diploma or relevant experience, with IFC certification within 90 days, and a preferred post-secondary degree. Proficiency in MS Office and branch software is expected.