Personal Banking Trainee: Build Relationships & Solutions

TD; Brampton; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate Trainee for our Brampton branch to guide customers on banking solutions and connect them with the right staff. You will handle day-to-day client needs, close transactions, and support digital banking adoption in a fast-paced environment.

You will participate in training, mobility within the Assigned District, and a program designed to build relationships and industry knowledge while aligning with TD's Code of Conduct and ethics.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Proficiency in MS Office and branch software.
• Knowledge of banking solutions to advise customers.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.

Skills

Customer service

MS Office

Time management

Communication skills

Self-starter

Mobility within district

Banking knowledge

Organizational skills

Education

High School diploma

Post-secondary degree preferred

Tools

MS Office (Word, Excel, Outlook)

Branch software

Internet

Job description

TD Canada Trust is seeking a Personal Banking Associate Trainee for our Brampton branch to guide customers on banking solutions and connect them with the right staff. You will handle day-to-day client needs, close transactions, and support digital banking adoption in a fast-paced environment.

You will participate in training, mobility within the Assigned District, and a program designed to build relationships and industry knowledge while aligning with TD's Code of Conduct and ethics.