Payments Merchant Services - Relationship Manager - Senior Associate

JPMorgan Chase & Co.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Canada is seeking a Senior Relationship Manager to manage, expand and retain a portfolio of major clients across industries. You will leverage deep payments processing knowledge to tailor solutions that meet each client’s business goals and drive revenue growth.

The role requires coordinating with Chase teams to deliver strategic support, lead pricing and renewals, and establish yourself as a subject-matter expert on the payments landscape for clients and partners.

Qualifications

• Bachelor’s degree in business administration, accounting, marketing or related field; or relevant work experience.
• Typically 3 years in account management, sales or contract negotiations.
• Knowledge of Payments Processing industry and procedures.
• Ability to enhance revenue and market share through relationship management.
• Experience overseeing projects or managing portfolios is an asset.
• Ability to analyze and research to resolve issues.

Responsibilities

• Deliver best in class service to high-value clients.
• Understand client processing environments and tailor payment solutions.
• Coordinate with Chase teams to implement projects and resolve escalations.
• Lead pricing and renewal negotiations within portfolio.
• Maintain SME knowledge of payments landscape to advise clients.

Skills

Relationship management

Sales

Contract negotiations

Payments processing

Portfolio management

Analytical reasoning

Education

Bachelor’s degree in business administration, accounting, marketing or related fields

Job description

J.P. Morgan Payments is among the world’s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services.

In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintech’s to expand our client base and product offerings.

As a Senior Relationship Manager you will be responsible for managing, expanding and retaining a portfolio of existing major relationships across multiple industries in Canada.

Job Responsibilities

• Deliver Best in Class Service:
  • Use your winning personality and professional interpersonal skills to serve as the primary point of contact for all high-value clients that fall within your portfolio
• Drive Strategy:
  • Understand both the payments landscape, as well as each client’s processing environment, and develop a plan to offer tailored payment processing solutions to meet each client’s unique business goals
• Lead & Collaborate:
  • Act as the quarterback amongst the other partner/business teams at Chase to implement various projects to ensure you are delivering strategic support and solving for all operational issues and escalations from your portfolio
• Showcase Your Busy Savvy:
  • Using your keen entrepreneurial and negotiation skills, lead pricing and renewal of all contracts within your portfolio
• Establish Yourself a SME:
  • Maintain a strong knowledge base of the payments landscape and help educate your clients and business partners about the products and services that Chase can offer that will help meet their needs.

Required qualifications, capabilities and skills:

• Bachelor’s degree in business administration, accounting, marketing or other related fields. In lieu of degree, may have relevant work experience
• Typically will have 3 years of experience within account management, sales or contract negotiations
• Knowledge of Payments Processing industry and procedures
• Ability to enhance revenue and market share through effective use of relationship management skills
• Experience overseeing projects or managing portfolios would be an asset
• Ability to analyze and research to resolve issues