Payments Merchant Services - Relationship Manager - Senior Associate

JPMorgan Chase & Co; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

J.P. Morgan Payments in Canada seeks a Senior Relationship Manager to manage, expand and retain a portfolio of major client relationships across industries.

You will deliver best-in-class service and tailor payment processing solutions to meet client goals, acting as the primary contact for high-value clients within your portfolio. Collaborate with Chase teams to implement strategic projects, lead pricing and renewals, and educate clients about Chase products to meet their needs and grow revenue

Qualifications

• Bachelor’s degree or equivalent experience in related fields.
• 3 years of experience in account management, sales or contract negotiations.
• Knowledge of the Payments Processing industry and procedures.
• Ability to enhance revenue and market share through relationship management.
• Experience overseeing projects or managing portfolios is a plus.
• Ability to analyze and research to resolve issues.

Responsibilities

• Deliver Best in Class Service: be the primary contact for high-value clients in the portfolio.
• Drive Strategy: understand payments landscape and develop tailored processing solutions.
• Lead & Collaborate: coordinate with Chase teams to implement projects and handle escalations.
• Showcase Your Busy Savvy: lead pricing and renewal of contracts within the portfolio.
• Establish Yourself a SME: maintain knowledge of the payments landscape to educate clients about Chase offerings.

Skills

Account management

Sales

Contract negotiations

Payments processing

Education

Bachelor’s degree in business administration, accounting, marketing or related fields

Job description

J.P. Morgan Payments is among the world’s largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services.In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintech’s to expand our client base and product offerings.As as Senior Relationship Manager you will be responsible for managing, expanding and retaining a portfolio of existing major relationships across multiple industries in Canada.

Job Responsibilities

• Deliver Best in Class Service:
  • Use your winning personality and professional interpersonal skills to serve as the primary point of contact for all high-value clients that fall within your portfolio
• Drive Strategy:
  • Understand both the payments landscape, as well as each client’s processing environment, and develop a plan to offer tailored payment processing solutions to meet each client’s unique business goals
• Lead & Collaborate:
  • Act as the quarterback amongst the otherpartner/business teams at Chase to implement various projects to ensure you are delivering strategic support and solving for all operational issues and escalations from your portfolio
• Showcase Your Busy Savvy:
  • Using your keen entrepreneurial and negotiation skills, lead pricing and renewal of all contracts within your portfolio
• Establish Yourself a SME:
  • Maintain a strong knowledge base of the payments landscape and help educate your clients and business partners about the products and services that Chase can offer that will help meet their needs.

Required qualifications, capabilities and skills:

• Bachelor’s degree in business administration, accounting, marketing or other related fields. In lieu of degree, may have relevant work experience
• Typically will have 3 years of experience within account management, sales or contract negotiations
• Knowledge of Payments Processing industry and procedures
• Ability to enhance revenue and market share through effective use of relationship management skills
• Experience overseeing projects or managing portfolios would be an asset
• Ability to analyze and research to resolve issues