Product Delivery - Embedded Payments - Vice President

JPMorganChase; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

JPMorganChase in Toronto is seeking an experienced senior banking professional to design and oversee a seamless client onboarding experience for technology companies operating globally.

You will manage client relationships as the primary Product contact, translate feedback into the product roadmap, and track KPIs to optimize profitability while coordinating with legal, risk, and controls to meet regulatory commitments. Undergraduate degree required.

Qualifications

• 8+ years in Transaction Banking/Payments.
• 5+ years of managing client relationships.
• Ability to work in a highly matrixed program delivery structure.
• Knowledge of Payment Rails and Reporting Standards (e.g., CAMT, BAI, EDI).
• Experience in a fast-paced, cross-functional organization.
• Undergraduate degree is required.

Responsibilities

• Design, build and manage onboarding for technology clients across multiple jurisdictions.
• Manage client relationships as the first contact for Product.
• Document client feedback to inform the product roadmap.
• Monitor product performance and profitability via KPIs.
• Coordinate with legal, risk, and controls to ensure regulatory compliance.

Skills

Operate with guidance

Entrepreneurial spirit

Strategic problem solving

Pivot opportunities

Strong communication/presentation

Education

Undergraduate degree

Job description

• Design, build and manage a seamless client onboarding experience capable of supporting the most sophisticated technology companies that operate in multiple jurisdictions around the globe
• Effectively manage Client relationships, often serving as the first point of contact for Product
• Identify new opportunities by documenting Client feedback and working with Product Development to inform the product roadmap
• Monitor the performance of products and services, including overall profitability, by identifying and maintaining key performance indicators (KPIs)
• Liaise with internal stakeholders (e.g., legal, risk, controls) to ensure compliance with both JPMC policy and regulatory commitments

Job Description

Key Responsibilities:

• Design, build and manage a seamless client onboarding experience capable of supporting the most sophisticated technology companies that operate in multiple jurisdictions around the globe
• Effectively manage Client relationships, often serving as the first point of contact for Product
• Identify new opportunities by documenting Client feedback and working with Product Development to inform the product roadmap
• Monitor the performance of products and services, including overall profitability, by identifying and maintaining key performance indicators (KPIs)
• Liaise with internal stakeholders (e.g., legal, risk, controls) to ensure compliance with both JPMC policy and regulatory commitments

Skills

• Operate with minimal guidance and oversight, capable of embracing ambiguity
• Passion for creatively solving problems and an entrepreneurial spirit
• Ability to adeptly pivot opportunities based on new information and market forces
• Resourcefulness to filter a large number of opportunities into the most impactful engagements
• Strong communication/presentation skills that can be consumed at all seniority levels with both internal and external audiences

Qualifications

• 8+ years of Transaction Banking / Payments experience
• 5+ years of managing client relationships
• Demonstrated ability to work in a highly matrixed program delivery structure
• Knowledge of Payment Rails and Reporting Standards (e.g., CAMT, BAI, EDI)
• Experience working in a fast-paced and highly cross-functional organization.
• Undergraduate degree required

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.