Payments Merchant Services - Relationship Manager - Senior Associate

JPMorganChase; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

JPMorganChase is seeking a Senior Relationship Manager to manage, expand, and retain a portfolio of major Canadian client relationships across industries. You will tailor payment processing solutions and act as the primary contact for high-value clients, aligning strategies with the payments landscape and client goals.

You will collaborate with Chase teams to drive projects, oversee renewals, and share SME knowledge to meet client needs while growing revenue and market presence in Canada.

Qualifications

• Bachelor's degree in business administration, accounting, marketing or other related fields; in lieu of degree, relevant work experience.
• Typically will have 3 years of experience within account management, sales or contract negotiations.
• Knowledge of Payments Processing industry and procedures.
• Ability to enhance revenue and market share through effective use of relationship management skills.
• Experience overseeing projects or managing portfolios would be an asset.
• Ability to analyze and research to resolve issues.

Responsibilities

• Deliver Best in Class Service: Use your winning personality and professional interpersonal skills to serve as the primary point of contact for all high-value clients that fall within your portfolio.
• Drive Strategy: Understand both the payments landscape, as well as each client's processing environment, and develop a plan to offer tailored payment processing solutions to meet each client's unique business goals.
• Lead & Collaborate: Act as the quarterback amongst the other partner/business teams at Chase to implement various projects to ensure you are delivering strategic support and solving for all operational issues and escalations from your portfolio.
• Showcase Your Busy Savvy: Using your keen entrepreneurial and negotiation skills, lead pricing and renewal of all contracts within your portfolio.
• Establish Yourself a SME: Maintain a strong knowledge base of the payments landscape and help educate your clients and business partners about the products and services that Chase can offer that will help meet their needs.

Skills

Relationship management

Sales & negotiation

Payments processing knowledge

Project management

Analytical skills

Education

Bachelor's degree in business administration, accounting, marketing or related fields

Job description

Job Description

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services.

In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintech's to expand our client base and product offerings.

As Senior Relationship Manager you will be responsible for managing, expanding and retaining a portfolio of existing major relationships across multiple industries in Canada.

Job Responsibilities

• Deliver Best in Class Service:
  • Use your winning personality and professional interpersonal skills to serve as the primary point of contact for all high-value clients that fall within your portfolio
• Drive Strategy:
  • Understand both the payments landscape, as well as each client's processing environment, and develop a plan to offer tailored payment processing solutions to meet each client's unique business goals
• Lead & Collaborate:
  • Act as the quarterback amongst the other partner/business teams at Chase to implement various projects to ensure you are delivering strategic support and solving for all operational issues and escalations from your portfolio
• Showcase Your Busy Savvy:
  • Using your keen entrepreneurial and negotiation skills, lead pricing and renewal of all contracts within your portfolio
• Establish Yourself a SME:
  • Maintain a strong knowledge base of the payments landscape and help educate your clients and business partners about the products and services that Chase can offer that will help meet their needs.

Required Qualifications, Capabilities And Skills

• Bachelor's degree in business administration, accounting, marketing or other related fields. In lieu of degree, may have relevant work experience
• Typically will have 3 years of experience within account management, sales or contract negotiations
• Knowledge of Payments Processing industry and procedures
• Ability to enhance revenue and market share through effective use of relationship management skills
• Experience overseeing projects or managing portfolios would be an asset
• Ability to analyze and research to resolve issues

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.