Patient Support Caseworker – Reimbursement & Access

Cencora; Saskatchewan; On-site; CAD 42,000 - 71,000; Full time

Benefits offered by this job

Medical, dental and vision care

Training programs

Mentorship programs

Parental and caregiver leave

Job summary

Cencora is seeking a dedicated Caseworker to support reimbursement and patient services in Canada. The role includes managing cases, ensuring adherence to processes, and delivering telephone support to patients, healthcare professionals, and funding bodies.

The position emphasizes case-management, data collection, and ongoing follow-up, with opportunities for specialized training and participation in program improvements.

Qualifications

• 2+ years of experience in reimbursement support or related fields.
• High School Diploma or equivalent required.
• Experience with patient services and case coordination preferred.

Responsibilities

• Manage assigned projects and/or cases.
• Provide telephone support for patients, healthcare professionals and funding bodies.
• Adhere to case-management protocols and perform ongoing follow-up.
• Document activities in the program-specific database.
• Participate in ongoing training and provide feedback to improve protocols.

Skills

Communication skills

Customer service

Healthcare support

Case coordination

Education

High School Diploma/GED

Tools

CRM systems

Job description

Cencora is seeking a dedicated Caseworker to support reimbursement and patient services in Canada. The role includes managing cases, ensuring adherence to processes, and delivering telephone support to patients, healthcare professionals, and funding bodies.

The position emphasizes case-management, data collection, and ongoing follow-up, with opportunities for specialized training and participation in program improvements.