Healthcare Reimbursement Case Specialist

Cencora; Canada; On-site; CAD 40,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid parental leave

Professional development opportunities

Job summary

Cencora in Canada (Innomar Strategies) is seeking a reimbursement support professional to assist reimbursement processes, coordinate benefits documentation, and advance case progression for patient and provider services.

You will maintain case records, support reporting readiness, monitor trends, and work with internal and external stakeholders to resolve routine issues, contributing to process improvements and ensuring service continuity.

Qualifications

• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Job description

Cencora in Canada (Innomar Strategies) is seeking a reimbursement support professional to assist reimbursement processes, coordinate benefits documentation, and advance case progression for patient and provider services.

You will maintain case records, support reporting readiness, monitor trends, and work with internal and external stakeholders to resolve routine issues, contributing to process improvements and ensuring service continuity.