Patient-Focused Medical Office Assistant & Clinic Coordinator

Rise People; North Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

iScope Concussion & Pain Clinics in North Vancouver is seeking a Medical Office Assistant to be the friendly first point of contact for patients and to support a busy multidisciplinary clinic. You will handle appointments, EMR management, billing inquiries, referrals, and collaboration with physicians, insurers, and third parties, while delivering organized, compassionate administrative service.

This role requires privacy and customer-service focus in a fast-paced setting, with a team that

Qualifications

• Medical Office Assistant Certificate or Diploma or equivalent healthcare administrative experience.
• Minimum one year of experience in a medical office or healthcare setting.
• Experience using EMR systems and strong communication skills.
• Proficiency with Microsoft Office.

Responsibilities

• Welcome patients and create a positive first impression
• Schedule appointments for physicians and allied health professionals
• Answer phones, emails, and patient inquiries
• Manage electronic medical records and patient documentation
• Coordinate referrals and communicate with healthcare providers, insurers, legal offices, and third-party payers
• Process patient payments and assist with billing inquiries
• Support ICBC, WorkSafeBC, and extended health administrative processes
• Maintain clinic supplies and assist with day-to-day clinic operations
• Work collaboratively with our multidisciplinary healthcare team

Skills

Excellent communication

Customer service

Organizational skills

Multitasking

Education

Medical Office Assistant Certificate or Diploma

Equivalent healthcare administrative experience

Tools

EMR systems

InputHealth/CHR

Microsoft Office

Job description

iScope Concussion & Pain Clinics in North Vancouver is seeking a Medical Office Assistant to be the friendly first point of contact for patients and to support a busy multidisciplinary clinic. You will handle appointments, EMR management, billing inquiries, referrals, and collaboration with physicians, insurers, and third parties, while delivering organized, compassionate administrative service.

This role requires privacy and customer-service focus in a fast-paced setting, with a team that