Medical Office Assistant - CASUAL

Rise People; North Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

iScope Concussion & Pain Clinics in North Vancouver is seeking a Medical Office Assistant to be the friendly first point of contact for patients and to support a busy multidisciplinary clinic. You will handle appointments, EMR management, billing inquiries, referrals, and collaboration with physicians, insurers, and third parties, while delivering organized, compassionate administrative service.

This role requires privacy and customer-service focus in a fast-paced setting, with a team that

Qualifications

• Medical Office Assistant Certificate or Diploma or equivalent healthcare administrative experience.
• Minimum one year of experience in a medical office or healthcare setting.
• Experience using EMR systems and strong communication skills.
• Proficiency with Microsoft Office.

Responsibilities

• Welcome patients and create a positive first impression
• Schedule appointments for physicians and allied health professionals
• Answer phones, emails, and patient inquiries
• Manage electronic medical records and patient documentation
• Coordinate referrals and communicate with healthcare providers, insurers, legal offices, and third-party payers
• Process patient payments and assist with billing inquiries
• Support ICBC, WorkSafeBC, and extended health administrative processes
• Maintain clinic supplies and assist with day-to-day clinic operations
• Work collaboratively with our multidisciplinary healthcare team

Skills

Excellent communication

Customer service

Organizational skills

Multitasking

Education

Medical Office Assistant Certificate or Diploma

Equivalent healthcare administrative experience

Tools

EMR systems

InputHealth/CHR

Microsoft Office

Job description

North Vancouver, BC
Full-Time | Monday to Friday

Join Our Team

iScope Concussion & Pain Clinics is a growing multidisciplinary healthcare organization dedicated to helping patients recover from concussion, chronic pain, motor vehicle accidents, workplace injuries, and other complex conditions.

We're looking for an organized, compassionate, and customer-focused Medical Office Assistant to join our North Vancouver clinic. As the first point of contact for our patients, you'll play a vital role in creating an exceptional patient experience while keeping our busy clinic running smoothly.

What You'll Do

• Welcome patients and create a positive first impression
• Schedule appointments for physicians and allied health professionals
• Answer phones, emails, and patient inquiries
• Manage electronic medical records and patient documentation
• Coordinate referrals and communicate with healthcare providers, insurers, legal offices, and third-party payers
• Process patient payments and assist with billing inquiries
• Support ICBC, WorkSafeBC, and extended health administrative processes
• Maintain clinic supplies and assist with day-to-day clinic operations
• Work collaboratively with our multidisciplinary healthcare team

What We're Looking For

Required Qualifications:

• Medical Office Assistant Certificate or Diploma (or equivalent healthcare administrative experience)
• Minimum one year of experience in a medical office or healthcare setting
• Experience using electronic medical record (EMR) systems
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office (Outlook, Word, Teams)

Preferred Qualifications

• Experience in a multidisciplinary rehabilitation clinic
• Experience with InputHealth/CHR or other EMRs
• Knowledge of ICBC, WorkSafeBC, and extended health insurance processes
• Familiarity with medical terminology

You are:

• Friendly, compassionate, and professional
• Highly organized with excellent attention to detail
• Comfortable working in a fast-paced environment
• A strong communicator who enjoys helping people
• A team player who thrives in a collaborative workplace
• Able to prioritize multiple tasks while maintaining accuracy

Why iScope?

At iScope, you'll work alongside an incredible interdisciplinary team of physicians and rehabilitation professionals who are passionate about helping patients recover and return to the activities that matter most.

We believe in supporting our employees through professional development, collaboration, and a positive workplace culture where everyone contributes to improving patient care.

Schedule

Full-time

Monday to Friday

Day shift