Patient Experience Specialist (Part-Time)

FYidoctors; Edmonton; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive wages

Bonuses eligible

Job summary

FYidoctors Edmonton - Hawkstone Plaza clinic is seeking a Patient Services Specialist to join our team in a part-time role. You will deliver exceptional service, support patients, and help manage day-to-day front desk activities in a busy optometry setting.

Responsibilities include welcoming patients, scheduling, billing, and assisting with minor eyewear adjustments, with a focus on accurate, friendly patient experiences. Part-time hours typically 20–29 per week.

Qualifications

• Previous retail experience is an asset.
• Ability to multi-task in a fast-paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills to connect with patients.
• Collaborative, adaptable team player with a growth mindset.

Responsibilities

• Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email.
• Perform pre-testing to support comprehensive eye care.
• Coordinate appointments, prepare prescription printouts, and manage billing and payments.
• Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear.
• Deliver exceptional customer service ensuring a positive patient experience.
• Support clinic operations by performing additional duties as required.

Skills

Customer service

Multi-tasking

Communication skills

Team player

Tools

MS Office Suite

Job description

FYidoctors Edmonton - Hawkstone Plaza clinic is seeking a Patient Services Specialist to join our team in a part-time role. You will deliver exceptional service, support patients, and help manage day-to-day front desk activities in a busy optometry setting.

Responsibilities include welcoming patients, scheduling, billing, and assisting with minor eyewear adjustments, with a focus on accurate, friendly patient experiences. Part-time hours typically 20–29 per week.