Part-Time Client Care Coordinator — Hearing Solutions

Amplifon; Brockville; On-site; CAD 26,000 - 33,000; Part time

Benefits offered by this job

Extended Medical

Dental

Vision Benefits

RRSP and DPSP with company match

Health Spending Account

Life Insurance

Generous vacation and paid holidays

Volunteer time off

Ampli-Academy training

LinkedIn Learning access

Coursera access

Tuition reimbursement

Job summary

Amplifon Canada is seeking a Part-time Client Care Coordinator for our Brockville clinic. This on-site role involves managing the customer intake, scheduling, and supporting clinical and sales activities to drive store performance.

32 hours per week across four days, with a Monday–Friday 8:30 am–5:00 pm window. Ideal candidates have 2+ years in administrative/front desk roles, preferably in healthcare, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience, preferably in a medical setting.
• 2+ years of front desk or reception experience.

Responsibilities

• Manage the customer intake process and set appointment expectations.
• Coordinate, screen, and confirm appointments by phone and in-person.
• Assist Hearing Care Professional with screenings and routine repairs.
• Monitor inventory, assist with billing and walk-in inquiries.
• Maintain the customer database ensuring data accuracy and privacy.
• Drive appointments and store performance through outbound calls.
• Support marketing efforts with the clinical team and promotions.
• Prepare customer appointments and assist in selling hearing aid accessories.

Skills

Administrative experience

Front desk / reception

Microsoft Office

Windows

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Amplifon Canada is seeking a Part-time Client Care Coordinator for our Brockville clinic. This on-site role involves managing the customer intake, scheduling, and supporting clinical and sales activities to drive store performance.

32 hours per week across four days, with a Monday–Friday 8:30 am–5:00 pm window. Ideal candidates have 2+ years in administrative/front desk roles, preferably in healthcare, and proficiency with Microsoft Office.