Client Care Coordinator – Hearing Care & Scheduling

Amplifon; Cambridge; On-site; CAD 26,000 - 33,000; Full time

Benefits offered by this job

Health & financial benefits

Work-life balance

Well-being programs

Career development

Job summary

Amplifon Canada is seeking a Client Care Coordinator in Cambridge to join a patient‑facing team. You will manage the customer intake, schedule appointments, and support clinical screenings while helping to drive store performance.

The role involves coordinating appointments, assisting the Hearing Care Professional with screenings and routine repairs, and handling inquiries with a focus on accurate data and privacy compliance. This is an on-site position with regular daytime hours.

Qualifications

• 2+ years administrative experience
• 2+ years front desk or reception experience
• Experience in a medical setting preferred

Responsibilities

• Manage the customer intake process and set appointment expectations.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Assist Hearing Care Professional with hearing screenings and routine repairs or troubleshooting

Skills

Administrative skills

Front desk / reception

Appointment management

Microsoft Office

Windows

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Amplifon Canada is seeking a Client Care Coordinator in Cambridge to join a patient‑facing team. You will manage the customer intake, schedule appointments, and support clinical screenings while helping to drive store performance.

The role involves coordinating appointments, assisting the Hearing Care Professional with screenings and routine repairs, and handling inquiries with a focus on accurate data and privacy compliance. This is an on-site position with regular daytime hours.