Client Care Coordinator

Amplifon; Kamloops; On-site; CAD 2,617,000 - 3,306,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision coverage

RRSP matching

DPSP

Health Spending Account

Life Insurance

Paid time off

Employee Assistance Program (EAP)

Tuition reimbursement

Training & development programs

Job summary

Amplifon is seeking a Client Care Coordinator to manage customer intake, schedule appointments, and support clinical screenings. You will assist hearing care professionals, handle inquiries, and drive store performance.

The role emphasizes administrative excellence, data accuracy, and proactive outreach to customers in a healthcare setting. Join a team focused on improving lives through sound.

Qualifications

• Minimum 2+ years of administrative experience, preferably in a medical setting.
• Proficient with Microsoft Office and Windows.
• Strong communication and organization skills.

Responsibilities

• Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Support the Hearing Care Professional with hearing screenings or repairs as needed.
• Monitor inventory, assist with billing and invoicing, and handle walk-in inquiries.
• Maintain the customer database with accurate data and privacy compliance.
• Drive appointments and store performance through proactive outbound calling to customers.
• Partner with clinical team on marketing efforts and store promotions.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Ensure smooth administration and operations to support franchise goals.

Skills

Administrative experience

Microsoft Office

Education

High school diploma or equivalent

Job description

Amp Up Your Career

We are seeking a Client Care Coordinator who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career.

In this role, you will manage the customer intake process, support clinical screenings, and drive store performance through effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the emotions of sound.

Compensation

$19-$24/hour+ incentive opportunities

Schedule

Monday-Friday, 8:30 am-5:00 pm

Benefits Offered

• Health & Financial: Extended Medical, Dental, and Vision Benefits, RRSP and DPSP with company match, Health Spending Account, Life Insurance, and annual reimbursement of membership dues/registration.
• Work-life Balance: Generous vacation, paid holidays, and volunteer time off.
• Well-being: Access to our Employee Assistance Program (EAP), providing support for you and your family.
• Career Development: Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and tuition reimbursement.

Key Responsibilities

Customer Journey Management

• Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
• Coordinate, screen, and confirm appointments via phone and in-person engagement.
• Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting.

Administration & Operations

• Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries.
• Maintain the customer database to ensure data accuracy and compliance with healthcare privacy standards.
• Drive appointments and store performance through proactive outbound calling to potential and existing customers.

Sales & Marketing Support

• Partner with the clinical team to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Must-Have Qualifications

• High school diploma or equivalent.
• 2+ years of administrative experience, preferably in a medical setting.
• 2+ years of experience in a front desk or reception capacity.

Preferred Qualifications

• 2+ years of appointment management experience.
• Previous experience working within a healthcare setting.
• Adaptable, detail-oriented, and self-motivated to help achieve revenue goals.
• Proficiency in Microsoft Office and Windows.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Amplifon Canada leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customers quality of life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

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