Patient Experience Lead — Medical Aesthetics Front Desk

Skin Vitality Medical Clinic; Hamilton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Training program

Career growth

Collaborative team

Dynamic workplace

Impactful work

Job summary

Skin Vitality Medical Clinic in Ontario is seeking a Front Desk Concierge to greet patients with warmth and professionalism. You’ll be the face of our clinics, answering calls, scheduling appointments, and guiding patients through check-in and check-out while keeping patient information accurate.

Join a fast-paced team across our Stoney Creek and Hamilton locations. Experience in reception or customer service is valued; training is provided.

Qualifications

• Experience in reception, hospitality, luxury retail, medical clinics, spas, or customer service is an asset.
• Genuine warmth, a positive attitude, strong work ethic, and a passion for delivering an exceptional patient experience.

Responsibilities

• Welcome every patient with warmth, enthusiasm, and professionalism.
• Answer incoming calls with confidence while providing excellent service.
• Schedule appointments efficiently and keep clinics running smoothly.
• Guide patients through check-in and check-out.
• Process payments and maintain accurate patient information.
• Collaborate with physicians, nurses, and clinic teams to stay on schedule.
• Maintain a beautiful, organized, welcoming clinic environment.
• Build lasting relationships by making patients feel valued and cared for.

Skills

Customer service

Communication

Organization

Multitasking

Team player

Job description

Skin Vitality Medical Clinic in Ontario is seeking a Front Desk Concierge to greet patients with warmth and professionalism. You’ll be the face of our clinics, answering calls, scheduling appointments, and guiding patients through check-in and check-out while keeping patient information accurate.

Join a fast-paced team across our Stoney Creek and Hamilton locations. Experience in reception or customer service is valued; training is provided.