Front Desk Coordinator

Vic Park; Midland; On-site; CAD 19,000 - 30,000; Part time

Benefits offered by this job

Employee discounts on medispa services

Continuous learning opportunities

Learning matching fund

Job summary

Victoria Park in Midland is seeking a part-time Front Desk Coordinator to greet clients, book treatments, and support physicians and the operations manager.

You will handle invoices, scheduling, and customer inquiries, with two days per week (Wednesdays and Thursdays). Prior clinic experience and strong communication are highly valued.

Qualifications

• Experience in a clinic or hospital setting as an Administrative Assistant, Medical Coordinator or Executive Assistant.
• Sales ability with the capacity to build relationships over the phone and in-person.
• Strong attention to detail and critical thinking.
• Superior communication skills and organization.
• Ability to provide excellent customer support and follow-up with patients.
• Flexibility in schedule; available two days a week (Wed & Thu).
• Background in aesthetics and wellness is a strong asset.

Responsibilities

• Greet clients on the phone and in person to Victoria Park standards.
• Book and guide clients through inquiries about medical esthetics treatments.
• Handle patient visits, checkouts and re-bookings.
• Process medical invoices and billing.
• Provide administrative support to physicians and operations manager.
• Support special projects and optimize physicians/technicians schedules.
• Direct requests appropriately with accurate information.

Skills

Experience in clinic

Sales ability

Excellent communication

Organizational skills

Customer support

Relationship building

Follow directions

Flexible schedule

Computer literacy

Aesthetics background

Job description

Victoria Park offers the best in Medispa services at our 30 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and seek to provide the latest in technology, treatments, and products. We provide unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to be named for the second year in a row, the Top Medispa in Canada and winner of the Consumer Choice Award from the Canadian Spa and Wellness Awards. As well as finalist for the Best Managed Companies in Canada!

About the Position:

We are looking for a part-time Front Desk Coordinator to join our Midland team!

Responsibilities :

• Greeting clients on the phone and in-person to Victoria Park standards
• Booking and guiding clients through inquires surrounding various medical esthetics treatments
• Handling patients visits, checkouts and re-bookings
• Processing medical invoices and billing
• Administrative support to physicians and operations manager
• Special projects
• Ensuring physicians and technicians schedules are optimized
• Directing requests appropriately, providing accurate information

Required Qualifications:

• Experience working in a clinic or hospital setting as an Administrative Assistant, Medical Coordinator or Executive Assistant
• Sales ability combined with the capacity to build relationships over the phone and in-person
• Strong attention to detail and a critical thinker
• Superior communication skills
• Outstanding organizational skills and judgment
• Ability to provide excellent customer support and follow up to patients
• Ability to accurately follow directions with limited supervision
• Flexibility in your schedule
• Strong computer literacy and administration skills
• A background in aesthetics and wellness are considered a strong asset
• Must be available two (2) days a week - on Wednesdays and Thursdays

Benefits:

• Employee Discounts: Enjoy discounts on our full range of medispa services and skincare products to look and feel your best.
• Continuous Learning: Take advantage of ongoing training and development opportunities, along with access to our company Kindle account.
• Learning Matching Fund: Each year, we provide matching funds for courses focused on self-improvement and personal development.

We appreciate your interest in the position.As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. Only eligible candidates will be contacted for an interview.