Front Desk Concierge

Skin Vitality Medical Clinic; Hamilton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Training program

Career growth

Collaborative team

Dynamic workplace

Impactful work

Job summary

Skin Vitality Medical Clinic in Ontario is seeking a Front Desk Concierge to greet patients with warmth and professionalism. You’ll be the face of our clinics, answering calls, scheduling appointments, and guiding patients through check-in and check-out while keeping patient information accurate.

Join a fast-paced team across our Stoney Creek and Hamilton locations. Experience in reception or customer service is valued; training is provided.

Qualifications

• Experience in reception, hospitality, luxury retail, medical clinics, spas, or customer service is an asset.
• Genuine warmth, a positive attitude, strong work ethic, and a passion for delivering an exceptional patient experience.

Responsibilities

• Welcome every patient with warmth, enthusiasm, and professionalism.
• Answer incoming calls with confidence while providing excellent service.
• Schedule appointments efficiently and keep clinics running smoothly.
• Guide patients through check-in and check-out.
• Process payments and maintain accurate patient information.
• Collaborate with physicians, nurses, and clinic teams to stay on schedule.
• Maintain a beautiful, organized, welcoming clinic environment.
• Build lasting relationships by making patients feel valued and cared for.

Skills

Customer service

Communication

Organization

Multitasking

Team player

Job description

Be the First Smile Patients See

At Skin Vitality, we know that every exceptional patient experience begins the moment someone walks through our doors. As a Front Desk Concierge, you'll be the face of Canada's leading provider of medical aesthetic treatments. Your warmth, professionalism, and positive energy will set the tone for every patient visit, creating an experience that is welcoming, seamless, and memorable. If you genuinely enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you.

About Skin Vitality

Skin Vitality is Canada's leading provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt NEO®, Morpheus8®, and many of today's most advanced aesthetic treatments. With 14 clinics across Ontario and thousands of loyal patients, we're proud to offer an exciting workplace where passionate people build rewarding, long‑term careers.

What You'll Do

Every day is different, but your impact is always the same—helping create an exceptional patient experience.

You'll

• Welcome every patient with warmth, enthusiasm, and professionalism.
• Answer incoming calls with confidence while providing exceptional customer service.
• Schedule appointments efficiently and keep our busy clinics running smoothly.
• Guide patients through the check‑in and check‑out process.
• Process payments and maintain accurate patient information.
• Collaborate closely with our physicians, nurses, and clinic teams to ensure appointments stay on schedule.
• Help maintain a beautiful, organized, and welcoming clinic environment.
• Build lasting relationships by making every patient feel valued and cared for.

We're Looking For Someone Who

• Has a genuine passion for customer service.
• Loves meeting and helping people.
• Brings positive energy to everything they do.
• Is organized, dependable, and detail‑oriented.
• Thrives in a busy, fast‑paced environment.
• Can confidently manage multiple priorities while maintaining professionalism.
• Communicates exceptionally well in person, over the phone, and by email.
• Learns quickly and enjoys working as part of a collaborative team.
• Takes pride in creating unforgettable first impressions.

Experience

Experience in reception, hospitality, luxury retail, hotels, medical clinics, dental offices, spas, salons, or customer service is considered an asset—but it isn't everything. We can teach our systems. What we can't teach is genuine warmth, a positive attitude, strong work ethic, and a passion for delivering an exceptional patient experience.

Why You'll Love Working Here

At Skin Vitality, you'll become part of one of Canada's most respected and fastest‑growing medical aesthetics companies.

We Offer

• Competitive compensation
• Comprehensive training and ongoing professional development
• Career advancement opportunities across our growing organization
• A supportive, collaborative team environment
• A dynamic workplace where every day brings new opportunities
• The satisfaction of helping people look and feel their absolute best

Availability

This is a full‑time, in‑person position.

Applicants Must

• Be available to work a variety of shifts between 8:00 a.m. and 9:00 p.m., Monday through Friday, and up to 6:00 p.m. on Saturdays.
• Be comfortable travelling between our Stoney Creek & Hamilton clinics as business needs require.

Ready to Join Canada's Leading Medical Aesthetics Team?

If you're passionate about people, love creating exceptional experiences, and want to build your career with an industry leader, we'd love to hear from you.