Patient Coordinator / Medical Receptionist

Genesis Concierge Medicine; Vaughan; On-site; CAD 32,000 - 37,000; Full time

Job summary

Genesis Concierge Medicine in Vaughan/Concord area is seeking a friendly Medical Office Patient Coordinator/Medical Receptionist to manage front desk operations in a busy private practice. This full-time role emphasizes patient service, organization, and professional communication.

The position requires Medical Administration experience and EMR familiarity; duties include appointments, chart management, and collaboration with clinicians to ensure smooth daily operations.

Qualifications

• Medical Administration experience is required.
• Strong customer service and communication skills.
• Organized, detail-oriented and reliable under pressure.

Responsibilities

• Welcoming and assisting patients in a warm, professional manner.
• Managing front desk operations and patient flow.
• Answering and directing telephone calls.
• Responding to patient emails and inquiries.
• Booking, confirming, and managing appointments.
• Maintaining accurate patient information and documentation.
• Managing and organizing physical medical charts.
• Providing excellent patient service and follow-up.
• Supporting physicians and the clinical team with administrative tasks.
• Maintaining a clean, organized reception area.
• Handling confidential patient information with professionalism and discretion.
• Taking initiative to improve office efficiency.

Skills

Customer service

Excellent communication

Organized

Detail-oriented

Proactive

Teamwork

Tools

EMR software

Job description

Medical Office Patient Coordinator / Medical Receptionist

Family & Concierge Medicine | Vaughan / Concord Area

We are looking for a friendly, professional, and highly organized Medical Office Patient Coordinator / Medical Receptionist to join our private family and concierge medicine practice.

This is a full-time, front-facing position for someone who genuinely enjoys working with patients, takes pride in providing exceptional service, and is able to confidently manage a busy medical office environment.

Position Details

• Full-time
• Monday–Thursday: 9:00 AM–5:00 PM
• Friday: 8:30 AM–4:30 PM
• Location: Dufferin & Steeles / Concord area
• Compensation: $23–$27/hour, depending on experience

Responsibilities

The successful candidate will be responsible for the smooth day-to‑day operation of the front desk, including:

• Welcoming and assisting patients in a warm, professional manner
• Managing front desk operations and patient flow
• Answering and directing telephone calls
• Responding to patient emails and inquiries
• Booking, confirming, and managing appointments
• Maintaining accurate patient information and documentation
• Managing and organizing physical medical charts
• Providing excellent patient service and follow‑up
• Supporting physicians and the clinical team with administrative tasks
• Maintaining a clean, organized, and professional reception area
• Handling confidential patient information with professionalism and discretion
• Taking initiative to identify and complete tasks that help the office run efficiently

Qualifications & Skills

Medical Administration experience is required. The ideal candidate will be:

• Hardworking and dependable
• Charismatic, warm, and personable
• Professional and patient‑focused
• Punctual and responsible
• Organized and detail‑oriented
• A quick learner who is comfortable learning new systems and procedures
• Proactive and able to take initiative without constant direction
• An excellent communicator with strong customer service skills
• Comfortable multitasking in a busy medical environment
• Able to work independently while also being a strong team player

Experience with medical office software/EMR systems is an asset.

Who We’re Looking For

We are looking for someone who understands that the front desk is an important part of the patient experience. You should be someone who is naturally welcoming, confident when communicating with patients, and takes ownership of your responsibilities.

If you are reliable, energetic, personable, organized, and take pride in providing excellent patient care and service, we would love to hear from you.