Patient Care Coordinator - Langford (Victoria), BC

Avant Respiratory; Langford; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Extended Health

Dental & Vision

Life & Disability Insurance

RRSP Matching

Paid Time Off

Career Growth

Meaningful Work

Supportive Team

Job summary

Avant Respiratory in Langford, BC is seeking a Patient Care Coordinator to join our team. The role focuses on front-line patient communications, scheduling, referrals, and medical record coordination to support clinicians and patients.

The ideal candidate will be organized, patient-facing, and quick to learn new software. This is an in-person, full-time position with competitive benefits and a focus on improving patients’ sleep health.

Qualifications

• Experience in customer service, administration or patient-facing roles is an asset, with strong communication.
• Excellent organizational skills and detail orientation are required.
• Ability to prioritize and manage multiple tasks in a clinical admin setting.
• Comfort with learning new software and computer systems is important.

Responsibilities

• Answer phones, respond to patient inquiries, and schedule appointments.
• Assist patients in person, by phone, and virtually with questions and general support.
• Manage incoming referrals and prepare patient files.
• Maintain accurate documentation and update electronic medical records.

Skills

Customer service

Communication skills

Organization

Multitasking

Problem solving

Software adaptability

EMR systems experience

Tools

EMR systems

Job description

Patient Care Coordinator – Langford (Victoria), British Columbia

At Avant Respiratory, we are committed to providing the highest quality sleep therapy services across Canada. We provide clinical consultation and treatment for snoring and sleep apnea. We are dedicated to helping our patients improve their lives through better sleep.

We're growing, and we're looking for a Patient Care Coordinator who's organized, people-first, and ready to build a meaningful career in healthcare – no clinical background needed.

What You’ll Do

• Answer phones, respond to patient inquiries, and schedule appointments
• Assist patients in person, by phone, and virtually with questions and general support
• Manage incoming referrals and prepare patient files
• Maintain accurate documentation and update electronic medical records
• Coordinate insurance coverage, pre-authorizations, and claim submissions
• Process payments, create invoices, and support inventory management
• Support clinicians with day-to-day administrative tasks
• Maintain clinic organization and professional presentation
• Schedule equipment maintenance and repairs as needed

What We’re Looking For

• Previous experience in customer service, administration, reception, or a patient-facing role is an asset
• Friendly, professional, and confident when interacting with patients
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Able to prioritize and manage multiple tasks at once
• Strong problem-solving skills and a willingness to learn
• Comfortable picking up new software and computer systems
• Experience with EMR systems or in healthcare is an asset – but not required

What We Offer

• Full training provided
• Extended Health, Dental & Vision Care
• Life & Disability Insurance
• RRSP Matching after 3 months
• Paid Time Off
• Real opportunities for career growth and development
• Meaningful work that genuinely improves patients' quality of life
• Supportive, collaborative team

Job Details

• Job Type: Full-Time, Permanent
• Schedule: Monday-Friday
• Location: Langford, BC –In-Person
• Salary: $20.00 –$23.00 per hour