Patient Care Coordinator

Avant Respiratory; Fredericton; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Extended Health Care

Dental & Vision Care

Disability & Life Insurance

Paid Vacation + Sick Time

RRSP Matching

Excellent work/life balance

Job summary

Avant Respiratory in Fredericton, NB is seeking a Patient Care Coordinator who thrives in a lively, patient-focused environment. You will greet patients, collect histories, coordinate appointments, and support insurance pre-authorizations.

This role emphasizes organized multitasking, clear communication, and a friendly, professional demeanor; training is provided, and bilingual French/English is an asset.

Qualifications

• A positive, supportive attitude is essential.
• At least 1 year of experience in healthcare or customer service.
• Strong communication skills and a professional demeanor.
• Excellent organizational skills and ability to multitask.
• Comfort learning new systems and processes.
• Experience with an EMR system is an asset.
• Bilingual French/English is an asset.

Responsibilities

• Be the first point of contact for patients and team members, answering questions and helping them get the support and care they need
• Collect patient medical histories and insurance information, and keep medical charts and patient data up to date
• Coordinate appointments, including booking, rescheduling, and follow-ups
• Answer and screen incoming calls, determining urgency and routing or scheduling as needed
• Support patients through insurance pre-authorizations and claims
• Track clinical activity and prepare reports as required
• Keep equipment clean and in good working order, arranging maintenance or repairs when needed
• Take on other related duties as they come up

Skills

Positive attitude

Healthcare experience

Communication skills

Organizational skills

Multitasking

Willingness to learn systems

EMR experience

Bilingual French/English (asset)

Tools

EMR system

Job description

Patient Care Coordinator – Fredericton, New Brunswick

Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada sleep better and live better. We're growing, and we're looking for a Patient Care Coordinator to join our Fredericton team.

This is a great fit for someone who enjoys being the friendly, organized presence patients can count on – someone who thrives on variety, juggles details well, and genuinely cares about the people they're helping.

What You’ll Do

• Be the first point of contact for patients and team members, answering questions and helping them get the support and care they need
• Collect patient medical histories and insurance information, and keep medical charts and patient data up to date
• Coordinate appointments, including booking, rescheduling, and follow-ups
• Answer and screen incoming calls, determining urgency and routing or scheduling as needed
• Support patients through insurance pre-authorizations and claims
• Track clinical activity and prepare reports as required
• Keep equipment clean and in good working order, arranging maintenance or repairs when needed
• Take on other related duties as they come up

What We’re Looking For

• A positive, supportive attitude
• At least 1 year of experience in healthcare or customer/client service
• Strong communication skills and a professional, mature demeanor
• Excellent organizational skills and the ability to multitask
• Comfort learning new systems and processes
• Experience with an EMR system is an asset
• Experience in healthcare or sleep therapy is an asset, but not required – we provide training
• Bilingual French/English is an asset

Job Details

• Schedule: Monday to Friday, 8:00 AM-4:30 PM / 8:30 AM-5:00 PM
• Job Type: Full-time
• Pay: $20-$25/hour, based on experience

What We Offer

• Extended Health, Dental & Vision Care
• Disability & Life Insurance
• Paid Vacation + Sick Time
• RRSP Matching
• Excellent work/life balance