Patient Care Coordinator

Resolve Sleep Health; Whitecourt; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Professional growth opportunities

Employee discounts

Job summary

Resolve Sleep Health in Whitecourt, Canada is seeking a Patient Care Coordinator to be the first point of contact for customers, guiding them through their care journey with friendly service and professional support. The ideal candidate has 1–3 years in customer service, strong written and verbal communication, and familiarity with Shopify or Salesforce.

You will respond to inquiries by email and phone, assist with orders, shipping, returns, and keep records accurate.

Qualifications

• 1–3 years of customer service experience.
• Strong written and verbal communication skills.
• Familiar with Shopify, Salesforce or similar platforms.

Responsibilities

• Help customers navigate their care journey with friendly, high-quality service standards.
• Respond to customer service inquiries via email and phone.
• Provide timely and professional support regarding orders, shipping, returns, product information and account issues.
• Assist with inventory tracking and order management.
• Handle customer complaints and maintain accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Multitasking

Healthcare experience

Tools

Shopify

Salesforce

Job description

Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development.

At Resolve Sleep Health, we believe that better sleep leads to a better life - and we're on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada's largest independent provider of sleep health services with over 145 clinics (and growing!), we're transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we're making sleep health accessible, effective, and life changing.

We are currently seeking a Patient Care Coordinator to support our Whitecourt office.

The ideal candidate will have 1-3 years of customer service experience, with strong written and verbal communication skills. In this important front-line role, you'll be the first point of contact for customers - setting the tone for a positive, supportive experience from start to finish.

What you'll be doing:

• Help customers navigate their care journey with friendly, high-quality service standards
• Respond to customer service inquiries via email and phone
• Provide timely and professional support regarding orders, shipping, returns, product information and account issues
• Assist with inventory tracking and order management
• Handle customer complaints and
• Maintain accurate records of customer interactions and transactions

What you bring:

• A passion for people and exceptional customer service skills
• Detail-oriented and a quick learner
• A patient-first mindset and solutions-focused approach
• Previous experience in customer service, healthcare and/or retail
• Familiar with digital tools including (Shopify, Salesforce, or similar platforms)
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proactive, resourceful, and able to work both independently and collaboratively

Why you'll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities
• Wellness + vacation hours
• Employee discounts on products/services
• A supportive, passionate, and fun team culture

This is more than a job - it's a chance to make a real difference.

We're committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.