Patient Care Coordinator

Socket.dev; Fredericton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay with incentive options

RRSP matching program

Health & Dental Benefits

Employee Assistance Program

Professional development & license fee

Job summary

Resolve Sleep Health in Fredericton, NB is seeking a full-time Patient Care Coordinator to be the first point of contact for patients and to help keep the clinic running smoothly.

You will coordinate appointments, manage referrals, assist with billing, educate patients on sleep therapy, and support the clinical team with compassionate, high-quality service.

Qualifications

• Experience in healthcare, administration, or customer service.
• Comfort with digital tools and EMR systems; attention to detail.

Responsibilities

• Greet patients and guide them through care journey.
• Coordinate appointments, referrals, and provide admin support.
• Educate patients on sleep therapy assessments, support and equipment.
• Handle insurance claims, payments, and billing.
• Support sales of therapy products and resupply.
• Maintain a clean, organized clinic environment.
• Model Resolve Sleep Health values.

Skills

Customer service

Team player

Attention to detail

Healthcare experience

Administrative skills

Tools

EMR systems

Documentation

Virtual care

Job description

Location: Fredericton, New Brunswick | In-Clinic Role

At Resolve Sleep Health, we believe that better sleep leads to a better life - and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a full-time Patient Care Coordinator to join our team at the clinic in Fredericton, New Brunswick.

In this important front-line role, you'll be the first point of contact for patients - setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care.

What you’ll be doing:

• Welcoming patients and helping them navigate their care journey with friendly, high quality service standards
• Coordinating appointments, managing referrals, and providing administrative support
• Educating patients on sleep therapy assessments, support and equipment
• Handling insurance claims, payments, and billing
• Supporting sales of therapy products and resupply
• Contributing to a clean, organized, and well-functioning clinic environment
• Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values

What you bring:

• A passion for people and exceptional customer service skills
• Detail-oriented and a quick learner who thrives in a busy clinic
• A team-first mindset and a solutions-focused approach
• Previous experience in healthcare, administration, or customer service
• Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)
• Bonus points for additional languages

Why you’ll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities
• RRSP matching program
• Clinic Incentive Program
• Health & Dental Benefits
• Employee Family Assistance Program
• Wellness + vacation hours
• Employee discounts on products/services
• Professional development & license fee reimbursement
• A supportive, passionate, and fun team culture

This is more than a job - it’s a chance to make a real difference.

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Internal applicants have until end of day September 17th, 2026 to apply.