Patient Care Coordinator

Resolve Sleep Health; Lower Sackville; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Wellness hours

Supportive team culture

Employee Family Assistance Program

Job summary

Resolve Sleep Health is seeking a Patient Care Coordinator to join their Greater Halifax team. This role involves welcoming patients and supporting clinical teams to ensure smooth operations. Evening and Saturday shifts are required, with the expectation of 30 hours per week.

The ideal candidate will have a passion for exceptional customer service, previous healthcare or customer service experience, and be able to navigate digital tools and EMR systems effectively.

Qualifications

• Passion for people and exceptional customer service skills.
• Detail-oriented and quick learner who thrives in a busy clinic.
• Previous experience in healthcare, administration, or customer service.

Responsibilities

• Welcoming patients and helping them navigate their care journey.
• Coordinating appointments and managing referrals.
• Educating patients on sleep therapy assessments.
• Handling insurance claims, payments, and billing.
• Supporting sales of therapy products.
• Contributing to a clean, organized clinic environment.

Skills

Customer service skills

Detail-oriented

Team-first mindset

Digital tools proficiency

Language skills

Tools

EMR systems

Job description

Location: Dartmouth, Sackville and Halifax| In-Clinic Role

At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized.

As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.

We are currently seeking a Patient Care Coordinator to join our team in the Greater Halifax area - covering at the four clinic locations on a weekly basis. Evening and Saturday shifts will be required. This role is guaranteed 30 hours plus a week. Ability to travel within 1 hour of the Halifax area is required.

In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care.

What you’ll be doing:

• Welcoming patients and helping them navigate their care journey with friendly, high quality service standards
• Coordinating appointments, managing referrals, and providing administrative support
• Educating patients on sleep therapy assessments, support and equipment
• Handling insurance claims, payments, and billing
• Supporting sales of therapy products and resupply
• Contributing to a clean, organized, and well-functioning clinic environment
• Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values

What you bring:

• A passion for people and exceptional customer service skills
• Detail-oriented and a quick learner who thrives in a busy clinic
• A team-first mindset and a solutions-focused approach
• Previous experience in healthcare, administration, or customer service
• Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)
• Bonus points for additional languages

Why you’ll love working here:

We know our people are the key to our success, so we invest in making Resolve a great place to work, with:

• Competitive pay with incentive opportunities
• Employee Family Assistance Program
• Wellness + vacation hours
• Employee discounts on products/services
• A supportive, passionate, and fun team culture

This is more than a job — it’s a chance to make a real difference.

We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Internal applicants have until end of day August 30th, 2026 to apply.