Patient Care Coordinator

Avant Respiratory; Fredericton; On-site; CAD 28,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Disability insurance

Vacation time

RRSP matching

Work-life balance

Job summary

Avant Respiratory in Fredericton, NB is seeking a Patient Care Coordinator to join our team. This role focuses on being the friendly, organized presence for patients and staff, handling inquiries, scheduling, and data management.

You’ll collect medical histories, coordinate appointments, assist with insurance pre-authorizations, and track clinical activity. Training is provided for sleep therapy context, and bilingual abilities are a plus.

Qualifications

• 1+ year of experience in healthcare or customer service.
• Strong communication and professional demeanor.
• Excellent organizational skills and ability to multitask.
• Comfort learning new systems and processes.

Responsibilities

• Be the first point of contact for patients and team members, answering questions and helping them get the support and care they need.
• Collect patient medical histories and insurance information, and keep medical charts and patient data up to date.
• Coordinate appointments, including booking, rescheduling, and follow-ups.
• Answer and screen incoming calls, determining urgency and routing or scheduling as needed.
• Support patients through insurance pre-authorizations and claims.
• Track clinical activity and prepare reports as required.
• Keep equipment clean and in good working order, arranging maintenance or repairs when needed.

Skills

Healthcare experience

Customer service

Strong communication

Organizational skills

Multitask

Bilingual French/English asset

EMR system experience asset

Tools

EMR system

Job description

Patient Care Coordinator – Fredericton, New Brunswick Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada sleep better and live better. We're growing, and we're looking for a Patient Care Coordinator to join our Fredericton team.

This is a great fit for someone who enjoys being the friendly, organized presence patients can count on – someone who thrives on variety, juggles details well, and genuinely cares about the people they're helping.

What You’ll Do

• Be the first point of contact for patients and team members, answering questions and helping them get the support and care they need
• Collect patient medical histories and insurance information, and keep medical charts and patient data up to date
• Coordinate appointments, including booking, rescheduling, and follow-ups
• Answer and screen incoming calls, determining urgency and routing or scheduling as needed
• Support patients through insurance pre-authorizations and claims
• Track clinical activity and prepare reports as required
• Keep equipment clean and in good working order, arranging maintenance or repairs when needed
• Take on other related duties as they come up

What We’re Looking For

• A positive, supportive attitude
• At least 1 year of experience in healthcare or customer/client service
• Strong communication skills and a professional, mature demeanor
• Excellent organizational skills and the ability to multitask
• Comfort learning new systems and processes
• Experience with an EMR system is an asset
• Experience in healthcare or sleep therapy is an asset, but not required – we provide training
• Bilingual French/English is an asset

Job Details

• Schedule: Monday to Friday, 8:00 AM-4:30 PM / 8:30 AM-5:00 PM
• Job Type: Full-time
• Pay: $20-$25/hour, based on experience

What We Offer

• Extended Health, Dental & Vision Care
• Disability & Life Insurance
• Paid Vacation + Sick Time
• RRSP Matching
• Excellent work/life balance

If this sounds like the right next step for you, we'd love to hear from you.