Patient Care & Clinic Operations Assistant

Pancare Inc.; Welland; On-site; CAD 42,000 - 54,000; Full time

Job summary

Pancare Inc. in Niagara region is seeking an administrative healthcare coordinator to provide exceptional patient service and support to the clinical team.

You will help maintain accurate patient information, assist with check-in/check-out, and ensure smooth communication between patients, the clinic, and billing staff. You will contribute to consistent patient satisfaction by managing records, coordinating with physicians, and supporting front desk activities.

Qualifications

• Completion of post-secondary education in a related field or years of equivalent experience.
• A minimum of one to two years' healthcare experience.
• Proficiency with medical software; knowledge of Oscar is an asset.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide excellent patient service and support to the clinical team.
• Manage patient check-in/check-out and scheduling processes.
• Maintain accurate patient records and billing information.
• Assist physicians with charting and processing third-party requests.

Skills

Interpersonal communication

Organizational skills

Patient service

Microsoft Office

Healthcare experience

Education

Post-secondary education

Tools

Oscar

Microsoft Office

Job description

Pancare Inc. in Niagara region is seeking an administrative healthcare coordinator to provide exceptional patient service and support to the clinical team.

You will help maintain accurate patient information, assist with check-in/check-out, and ensure smooth communication between patients, the clinic, and billing staff. You will contribute to consistent patient satisfaction by managing records, coordinating with physicians, and supporting front desk activities.