Parts & Service Coordinator

Cooper Equipment Rentals Limited; Bolton; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Benefit package

Uniform & PPE provided

RRSP Match

Safety-minded culture

Stable year-round employment

Training & development

Social responsibility

Job summary

Cooper Equipment Rentals Limited is seeking a customer-focused professional in Bolton, Ontario to manage parts coordination and service scheduling. You will ensure technicians and branches have the right parts, dispatch field staff, and maintain precise work orders and records.

The role requires at least 2 years in customer service or equipment-related fields, a high school diploma, and proficiency with MS Office; Systematics experience is a plus. Competitive salary and benefits are offered.

Qualifications

• Minimum 2 years of experience in customer service, retail, or construction equipment industry.
• Strong organizational and communication skills; able to multitask in a fast-paced setting.
• Proficiency with Microsoft Office (Word, Excel, Outlook) is required or advantageous.

Responsibilities

• Coordinate the ordering, receiving, stocking, transfer, and delivery of parts to ensure technicians and branches have what they need for timely repairs.
• Dispatch field technicians to service calls and maintain inventory levels.
• Open, update, and close work orders with accurate documentation.

Skills

Customer service

Organizational skills

Communication

Office software

Education

High school diploma

Tools

Systematics

Job description

Build your Career at Cooper Equipment Rentals

We are looking for customer-oriented,motivatedindividuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility

WhatYou’llBeDoing

• Coordinate the ordering, receiving, stocking, transfer, and delivery of parts to ensure technicians and branches have what they need for timely repairs.
• Dispatch field technicians to service calls.
• Maintain shop supplies and monitor inventory levels; process returns, exchanges, and warranty claims as required.
• Open, update, and close work orders, ensuring all documentation is accurate, complete, and properly filed.
• Schedule and track equipment service and maintenance, balancing technician availability with customer and fleet needs.
• Prepare and provide quotes and estimates for repairs and preventative maintenance.
• Communicate with customers and internal teams regarding service timelines, equipment status, and parts availability.
• Match packing slips to receivers and invoices to support efficient accounts payable processing.
• Work closely with the Service and Shop teams to prioritize work orders and minimize equipment downtime.
• Maintain organized records and reports on service schedules, equipment history, and parts usage.
• Support compliance with company policies, warranty processes, and safety standards.
• Contribute to a positive, team-oriented work environment and uphold The Cooper Difference.

WhatYou’llBringtotheTeam

• Minimum of 2 years of experience in customer service, retail, or the construction equipment industry; rental industry experience is an asset.
• High school diploma or equivalent required; post-secondary education in business, logistics, or a related field is an advantage.
• Knowledge of construction or heavy equipment parts, service procedures, and maintenance practices is an asset.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers, technicians, and vendors.
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with service or inventory management systems (Systematics or similar) is an asset.
• Strong problem-solving abilities with attention to detail in order tracking, scheduling, and documentation.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to adapt to shifting priorities and urgent service needs.
• Commitment to workplace safety and adherence to company standards.
• High level of accountability, professionalism, and pride in your work.

At Cooper Equipment Rentals, we believe our people are our greatest strength. We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment.

Pay Range

$55,000.00 - $60,000.00 annually

Location:

750 Hardwick Road Bolton, ON L7E 5R4