Parts & Service Coordinator

Cooper Equipment Rentals Limited; Toronto; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Benefits package (premiums paid by the

RRSP Match

Safety gear provided

Stable year-round employment

Training & development opportunities

Socially responsible culture

Job summary

Cooper Equipment Rentals Limited is seeking a motivated team member to coordinate parts flow, dispatch technicians, and manage service scheduling for our fleet. You will maintain inventories, process returns and warranties, and ensure accurate work orders and documentation.

Ideal candidates have 2+ years in customer service or construction equipment, strong organizational and communication skills, and proficiency in Microsoft Office.

Qualifications

• Minimum of 2 years of experience in customer service, retail, or construction equipment industry; rental industry experience is an asset.
• High school diploma or equivalent required; post-secondary education in business, logistics, or related field is an advantage.
• Knowledge of construction or heavy equipment parts, service procedures, and maintenance practices is an asset.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers, technicians, and vendors.
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with service or inventory management systems (Systematics or similar) is an asset.
• Strong problem-solving abilities with attention to detail in order tracking, scheduling, and documentation.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to adapt to shifting priorities and urgent service needs.
• Commitment to workplace safety and adherence to company standards.
• High level of accountability, professionalism, and pride in your work.

Responsibilities

• Coordinate ordering, receiving, stocking, transfer, and delivery of parts for timely repairs.
• Dispatch field technicians to service calls.
• Maintain shop supplies and monitor inventory; process returns, exchanges, and warranty claims.
• Open, update, and close work orders with accurate documentation.
• Schedule and track equipment service and maintenance balancing technician availability and fleet needs.
• Prepare quotes and estimates for repairs and preventative maintenance.
• Communicate with customers and internal teams about timelines, status, and parts availability.
• Match packing slips to receivers and invoices for accounts payable.
• Work with Service and Shop teams to prioritize work orders and minimize downtime.
• Maintain records and reports on service schedules, equipment history, and parts usage.
• Support compliance with company policies, warranty processes, and safety standards.
• Contribute to a positive, team-oriented work environment.

Skills

Organizational skills

Verbal and written communication

Independent work

Team collaboration

Problem solving

Attention to detail

Flexibility

Safety awareness

Accountability

Education

High school diploma or equivalent

Post-secondary in business/logistics or related field

Tools

Microsoft Office

Systematics (or similar)

Job description

Why Work with Us?

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility

What You’ll Be Doing – Duties and Responsibilities

• Coordinate the ordering, receiving, stocking, transfer, and delivery of parts to ensure technicians and branches have what they need for timely repairs.
• Dispatch field technicians to service calls.
• Maintain shop supplies and monitor inventory levels; process returns, exchanges, and warranty claims as required.
• Open, update, and close work orders, ensuring all documentation is accurate, complete, and properly filed.
• Schedule and track equipment service and maintenance, balancing technician availability with customer and fleet needs.
• Prepare and provide quotes and estimates for repairs and preventative maintenance.
• Communicate with customers and internal teams regarding service timelines, equipment status, and parts availability.
• Match packing slips to receivers and invoices to support efficient accounts payable processing.
• Work closely with the Service and Shop teams to prioritize work orders and minimize equipment downtime.
• Maintain organized records and reports on service schedules, equipment history, and parts usage.
• Support compliance with company policies, warranty processes, and safety standards.
• Contribute to a positive, team-oriented work environment and uphold The Cooper Difference.

What You’ll Bring to the Team – Qualifications and Requirements

• Minimum of 2 years of experience in customer service, retail, or the construction equipment industry; rental industry experience is an asset.
• High school diploma or equivalent required; post-secondary education in business, logistics, or a related field is an advantage.
• Knowledge of construction or heavy equipment parts, service procedures, and maintenance practices is an asset.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers, technicians, and vendors.
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with service or inventory management systems (Systematics or similar) is an asset.
• Strong problem-solving abilities with attention to detail in order tracking, scheduling, and documentation.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to adapt to shifting priorities and urgent service needs.
• Commitment to workplace safety and adherence to company standards.
• High level of accountability, professionalism, and pride in your work.

At Cooper Equipment Rentals, we believe our people are our greatest strength. We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment.

Pay Range: $55,000.00 - $60,000.00 Location: 60 North Queen St Toronto, ON M8Z 2C4

About Cooper Equipment Rentals

At Cooper Equipment Rentals, it’s about more than equipment - it’s the people behind it. Proudly Canadian owned since 1972, we are one professional team driven by honesty, reliability, and fresh thinking. We’re known for top-quality equipment, but what truly sets us apart is our expertise, customer service, and safety‑first mindset. Every role at Cooper plays a part in building and maintaining the communities we live and work in. If you’re looking for a workplace where your contributions matter, your ideas are valued, and your career can grow with a company that’s going places — welcome to the Cooper Difference.