Parts Counter Person

Toromont Cat; Vaughan; On-site; CAD 50,000 - 62,000; Full time

Job summary

Toromont Material Handling in Vaughan, Canada, is seeking a Parts Counter person to support warehouse operations. You will assist customers at the counter, provide product knowledge, and process parts orders.

The role requires post-secondary education and 3+ years in a parts service role. You will join a team that values safety, reliability, and the Caterpillar brand, with full-time permanent employment and a compensation range of CAD 49,845 to CAD 62,305.

Qualifications

• Minimum post-secondary education.
• 3+ years of experience in a parts service role.

Responsibilities

• Provide product expertise and recommend parts promotions.
• Handle parts inquiries via counter, email, and phone.
• Manage daily parts operations: sourcing, ordering, backorders, credits.
• Build hydraulic hoses for internal and external customers.

Skills

Parts service experience

Customer service

Communication

Education

Post-secondary education

Job description

We are looking for a Parts Counter person to join our team. Your objective will be to actively participate in the support of the warehouse operations through various responsibilities.

Pay Type

Full Time, Permanent

Compensation

$49,845.00 to $62,305.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available

As a Parts Counter person, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)

In a typical day, YOU will:

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Enhance our customer's experience and commitment to brand loyalty by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions
• Manage parts inquiries and correspondence effectively over the parts counter, through email and by phone in a timely and courteous manner
• Manage the daily functions of the parts operation, including sourcing, procuring and ordering parts, following up on backorders and credits, conducting inventory counts, processing cores and warranties as well as building hydraulic hoses for both internal and external customers

Must-haves for this role:

• Minimum post-secondary education
• 3+ years of experience in a parts service role

About Toromont Material Handling

Toromont Material Handling, a wholly owned subsidiary of Toromont Industries Ltd., sells, rents and provides after-sales service for the full range of Caterpillar, Mitsubishi, and Jungheinrich forklifts. We are also the authorized exclusive dealer for Kalmar lift trucks and container handlers, AUSA rough-terrain forklifts, Shuttlewagon Rail Car Movers and Hoppecke energy solutions. TMH also offers a full range of racking and storage products, and specialized floor cleaning equipment.

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.