Parts Advisor

Whitby Toyota; Whitby; On-site; CAD 42,000 - 54,000; Full time

Job summary

Whitby Toyota is seeking a knowledgeable Parts Advisor to assist customers and technicians in selecting and ordering automotive parts and accessories. You will ensure accurate fulfillment, maintain inventory, and support the parts department with administrative tasks.

The role requires strong communication, a solid parts knowledge base, and proficiency with dealership management software. A valid driver’s license is required for delivery coordination.

Qualifications

• Minimum high school diploma or equivalent; automotive parts training is a plus.
• Experience in automotive parts advisor or similar role preferred.
• Strong knowledge of automotive parts, accessories, and vehicle systems.
• Excellent communication and customer service skills.
• Proficient with dealership management software and related computer apps.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks.
• Valid driver’s license with clean driving record.

Responsibilities

• Assist customers and service technicians with parts inquiries, orders, and sales.
• Provide accurate information about parts availability, pricing, and delivery times.
• Process parts orders and ensure correct filling and on-time delivery.
• Maintain an organized parts department with stocking and inventory management.
• Use dealership management software to track orders, inventory, and customer interactions.
• Handle customer complaints and concerns regarding parts, offering solutions and satisfaction.
• Collaborate with service technicians to identify and order the correct parts for repairs.

Skills

Customer service

Auto parts knowledge

Communication skills

Organizational skills

Valid driver’s license

Education

High school diploma

Auto parts certification (plus)

Tools

Dealership software (DMS)

Job description

Whitby Toyota is looking for aParts Advisor!

About us

We are seeking a dedicated and knowledgeable Parts Advisor to join our team. The Parts Advisor will be responsible for assisting customers and technicians in selecting and ordering automotive parts and accessories. This role requires strong customer service skills, technical knowledge of automotive parts, and the ability to ensure accurate and timely fulfillment of parts orders.

Job Duties:

• Assist customers and service technicians with parts inquiries, orders, and sales.
• Provide accurate and timely information about parts availability, pricing, and delivery times.
• Process parts orders and ensure they are correctly filled and delivered on time.
• Maintain an organized and efficient parts department, including stocking and inventory management.
• Utilize dealership management software to track parts orders, inventory levels, and customer interactions.
• Handle customer complaints and concerns regarding parts, providing solutions and ensuring satisfaction.
• Collaborate with service technicians to identify and order the correct parts for vehicle repairs and maintenance.
• Assist with parts returns, warranty claims, and exchanges as needed.
• Keep up-to-date with automotive parts and accessory trends, manufacturer updates, and new products.
• Maintain a clean and organized parts department and work area.
• Support parts department operations with administrative tasks, such as filing and record-keeping.
• Perform other duties as assigned by the Parts Manager/Fixed Operations Manager.

Successful Candidates Possess:

• Minimum high school diploma or equivalent; additional training or certification in automotive parts or related fields is a plus.
• Previous experience in an automotive parts advisor or similar role is preferred.
• Strong knowledge of automotive parts, accessories, and vehicle systems.
• Excellent communication and customer service skills.
• Proficient in using dealership management software and other relevant computer applications.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Valid driver’s license with a clean driving record.

Why Work with Whitby Toyota Auto Group

• Reputation and Stability
• Community Involvement
• Training and Support
• Industry Innovation

Whitby Toyota is looking for aParts Advisor!

About us

We are seeking a dedicated and knowledgeable Parts Advisor to join our team. The Parts Advisor will be responsible for assisting customers and technicians in selecting and ordering automotive parts and accessories. This role requires strong customer service skills, technical knowledge of automotive parts, and the ability to ensure accurate and timely fulfillment of parts orders.

Job Duties:

• Assist customers and service technicians with parts inquiries, orders, and sales.
• Provide accurate and timely information about parts availability, pricing, and delivery times.
• Process parts orders and ensure they are correctly filled and delivered on time.
• Maintain an organized and efficient parts department, including stocking and inventory management.
• Utilize dealership management software to track parts orders, inventory levels, and customer interactions.
• Handle customer complaints and concerns regarding parts, providing solutions and ensuring satisfaction.
• Collaborate with service technicians to identify and order the correct parts for vehicle repairs and maintenance.
• Assist with parts returns, warranty claims, and exchanges as needed.
• Keep up-to-date with automotive parts and accessory trends, manufacturer updates, and new products.
• Maintain a clean and organized parts department and work area.
• Support parts department operations with administrative tasks, such as filing and record-keeping.
• Perform other duties as assigned by the Parts Manager/Fixed Operations Manager.

Successful Candidates Possess:

• Minimum high school diploma or equivalent; additional training or certification in automotive parts or related fields is a plus.
• Previous experience in an automotive parts advisor or similar role is preferred.
• Strong knowledge of automotive parts, accessories, and vehicle systems.
• Excellent communication and customer service skills.
• Proficient in using dealership management software and other relevant computer applications.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Valid driver’s license with a clean driving record.

Why Work with Whitby Toyota Auto Group

• Reputation and Stability
• Career Growth Opportunities
• Comprehensive Benefits Package
• Team EnvironmentCommunity Involvement
• Training and Support
• Industry Innovation

Whitby Toyota is an equal opportunity employer committed to diversity and inclusion. We consider all applicants regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, and Indigenous status. We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.