Parts Advisor

Lakingtoyota; Greater Sudbury; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health & dental benefits

Group RRSP with company matching

Professional development opportunities

Growth opportunities

Job summary

The Laking Toyota is hiring a Parts Advisor to join the Sudbury dealership's Parts Department. Location: Laking Toyota, 695 Kingsway Blvd, Sudbury, ON. This permanent full-time role focuses on delivering exceptional customer service, accurate parts selection, and smooth order processing.

Responsibilities include assisting customers, answering inquiries, processing orders and payments, and resolving issues with a proactive, detail-focused approach. Competitive salary and benefits are offered.

Qualifications

• Excellent interpersonal skills with a positive, enthusiastic attitude.
• Strong customer service and relationship-building abilities.
• Excellent verbal and written communication skills.
• Proven ability to handle customer complaints and provide solutions.
• Highly organized, detail-oriented and accurate in a fast-paced environment.
• Follow established policies and procedures.

Responsibilities

• Assist customers in selecting the correct automotive parts and accessories with outstanding service for internal and external customers.
• Answer calls professionally, provide accurate pricing, and respond to inquiries on parts availability and related information.
• Process parts orders efficiently through various channels, including phone, counter, and wholesale accounts.
• Process payments from retail customers accurately and efficiently.
• Address and resolve customer concerns promptly and professionally, following dealership policies.

Skills

Customer service

Communication skills

Interpersonal skills

Detail oriented

Time management

Independent work

Team collaboration

Valid driver’s license

Job description

Department: Parts
Location:Laking Toyota, 695 Kingsway Blvd, Sudbury, ON
Employment Type:Permanent Full-Time
Compensation:$55,000 to $65,000 per year depending on experience

About Us

Laking Toyota is a proud member of the LakingGroup of Companies, one of Northern Ontario's leading automotive organizations.We are committed to providing exceptional customer service while fostering aprofessional, collaborative, and supportive workplace. We are currently seekinga detail-oriented and organized Parts Advisor to join our Parts Department.

Qualifications

• Excellent interpersonal skills with apositive, enthusiastic, and engaging attitude.
• Strong customer service andrelationship-building skills, with the ability to actively listen andcommunicate effectively.
• Excellent verbal and writtencommunication skills.
• Proven ability to handle customercomplaints, resolve challenging situations, and provide effectivesolutions.
• Highly organized, detail-oriented, andable to maintain accuracy in a fast-paced environment.
• Ability to follow established policies,procedures, and standard operating practices.
• Strong time management and organizationalskills, with the ability to prioritize tasks and multitask effectively.
• Adaptable and flexible, with awillingness to embrace change and take on additional responsibilities asrequired.
• Self-motivated, with the ability to workindependently, take initiative, and contribute effectively as part of ateam.
• Valid driver's licence with a cleandriving record.
• Strong knowledge of automotive parts,vehicle components, and technical/mechanical repairs.
• Basic computer skills, with the abilityto learn and use relevant computer systems and software.

Responsibilities include but not limited to:

• Assist customers in selecting the correctautomotive parts and accessories while providing exceptional service toboth internal and external customers, including retail customers andservice technicians.
• Answer incoming telephone callsprofessionally, provide accurate pricing, and respond to customerinquiries regarding parts availability, products, and related information.
• Process parts orders efficiently throughvarious channels, including telephone requests, technician and retailcounters, and wholesale accounts.
• Process payments from retail customersaccurately and efficiently.
• Address and resolve customer concerns andcomplaints promptly, professionally, and in accordance with dealershippolicies and procedures.

What We Offer

• Competitive salarycommensurate with experience
• Comprehensive benefits package (health &dental)
• Group RRSP with company matching
• Professional developmentopportunities
• Opportunity for growth within an expanding organization

Application Deadline: November 13, 2026

AI Disclosure: Automated tools are used to help manage applications, but all final hiring decisions are made by our Hiring Team.

The Laking Group of Companies is an equalopportunity employer committed to diversity, inclusion, and accessibility. Wewelcome applications from all qualified candidates. Accommodations areavailable upon request for applicants participating in all stages of therecruitment and selection process, in accordance with the Ontario Human RightsCode and applicable accessibility legislation.