Partner Success Manager - Enterprise Accounts

Canada

Ibrido

CAD 80.000 - 84.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

Teleperformance Canada is seeking a Partner Customer Success Manager to own post-sales relationships for 150–250 accounting firms and advisors, driving multi-product adoption and revenue retention. You will protect partner books, guide onboarding, and orchestrate cross-sell across Payroll, Payments, and Accountant Suites.

This role emphasizes data-driven prioritization, CRM-driven insights, and authentic domain credibility to scale partner success and ARR.

Competenze

Own and manage a portfolio of 150–250 accounting firms, bookkeepers and fractional CFOs.
Monitor CRM health metrics and intervene 1:1 when risks trigger.
Defend revenue and reduce churn with proactive playbooks.
Migrate client books to cloud platform and drive cross-sell across Payroll, Payments, Cards/Expense, and Accountant Suites.
Lead onboarding and certification programs (e.g., ProAdvisor) for professionals.

Mansioni

Own and manage a designated portfolio of 150-250 accounting, bookkeeping, and advisory firms as their primary post-sales point of contact.
Monitor CRM health metrics and intervene 1:1 whenever risk triggers fire.
Protect whole-book partner relationships to prevent attrition and churn.
Drive cross-sell and expansion across ecosystem solutions.
Lead structured onboarding and tier progression for partners.