Strategic Enterprise Customer Success Manager (Hybrid)

Trolley; Halifax; Hybrid; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary

ESOP program

Extended healthcare benefits

4 weeks paid vacation

Remote work from anywhere 30 days

Gym membership allowance

Friday afternoons off in summer

MacBook Pro provided

Job summary

Trolley is seeking an Enterprise Customer Success Manager to partner with large customers and drive value from our payouts platform. You will build trusted advisor relationships, understand complex workflows, and guide customers through onboarding, adoption, and optimization.

You will collaborate with product, support, and sales to ensure renewal, expansion, and success metrics across a hybrid schedule in Montréal, Toronto, or Halifax.

Qualifications

• Progressively responsible customer-facing account management experience in B2B SaaS.
• Strong ability to nurture executive-level relationships and drive adoption.

Responsibilities

• Own a portfolio of high-value customers and act as strategic partner.
• Deliver world-class customer experience and advocate for customers.

Skills

Account management

Customer success

Relationship building

Data-driven decisions

SaaS payments

Job description

Trolley is seeking an Enterprise Customer Success Manager to partner with large customers and drive value from our payouts platform. You will build trusted advisor relationships, understand complex workflows, and guide customers through onboarding, adoption, and optimization.

You will collaborate with product, support, and sales to ensure renewal, expansion, and success metrics across a hybrid schedule in Montréal, Toronto, or Halifax.