Part-Time Patient Services & Eyewear Support Specialist

FYidoctors; New Minas; On-site; CAD 19,000 - 28,000; Part time

Benefits offered by this job

Quarterly bonuses

Growth opportunities

Collaborative culture

Training & development

Job summary

FYidoctors Wolfville, FYidoctors Berwick and FYidoctors New Minas are seeking a Patient Services Specialist to deliver exceptional service in a casual, part-time role. You will greet patients, handle check-in/out, and support eye-care services with appointments, billing and eyewear coordination.

Ideal candidates have strong communication skills, comfort with MS Office, and a collaborative mindset to thrive in a fast-paced clinic environment that values teamwork.

Qualifications

• Previous retail experience is considered an asset.
• Ability to multi-task and thrive in a fast-paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills with a passion for patient service.
• Collaborative, adaptable and proactive team player who can handle changing priorities.

Responsibilities

• Greet and welcome patients to the clinic, manage check-in/check-out, and engage via in-person, phone, and email.
• Perform pre-testing to support comprehensive eye care.
• Coordinate appointments, prepare prescription printouts, and manage billing and payments.
• Manage eyewear pick-ups and perform minor repairs and adjustments.
• Deliver exceptional customer service ensuring a positive patient experience.
• Support clinic operations by performing additional duties as required.

Skills

Multitasking

MS Office

Communication

Team collaboration

Retail experience (asset)

Tools

MS Office

Job description

FYidoctors Wolfville, FYidoctors Berwick and FYidoctors New Minas are seeking a Patient Services Specialist to deliver exceptional service in a casual, part-time role. You will greet patients, handle check-in/out, and support eye-care services with appointments, billing and eyewear coordination.

Ideal candidates have strong communication skills, comfort with MS Office, and a collaborative mindset to thrive in a fast-paced clinic environment that values teamwork.