Part-Time Floor Leader: Drive Sales & Customer Experience

Lush-Cosmetic; Guelph; On-site; CAD 25,000 - 32,000; Part time

Job summary

Lush Handmade Cosmetics on Stone Road in Guelph seeks a Temporary Part Time Floor Leader to coach a sales team, drive store performance, and deliver an exceptional customer experience. You will lead on-shop floor activities, train ambassadors, and maintain store standards while promoting Lush values and ethical skincare.

The role emphasizes teamwork, leadership, and a passion for cosmetics, with duties spanning sales coaching, product demonstrations, and ensuring a welcoming environment for

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures experience.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving in day-to-day customer service operations.
• Fast-paced team environment experience.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Driving Sales: Coach the sales team using StoreForce data and adjust shop floor structure to meet goals.
• Customer Experience: Deliver world-class service and product demonstrations.
• Building the Brand: Educate customers on Lush values and ethical practices in-store and events.
• Product Passion: Grow product knowledge for informed recommendations.

Skills

Customer service

Sales

Cash handling

Opening/closing

Supervisory

Problem solving

Skincare knowledge

Flexible schedule

Team leadership

DEIB awareness

Job description

Lush Handmade Cosmetics on Stone Road in Guelph seeks a Temporary Part Time Floor Leader to coach a sales team, drive store performance, and deliver an exceptional customer experience. You will lead on-shop floor activities, train ambassadors, and maintain store standards while promoting Lush values and ethical skincare.

The role emphasizes teamwork, leadership, and a passion for cosmetics, with duties spanning sales coaching, product demonstrations, and ensuring a welcoming environment for