Part-Time Customer Experience Specialist - Victoria

Scotiabank; Victoria; On-site; CAD 38,000 - 48,000; Part time

Job summary

Scotiabank is seeking a Customer Experience Associate for Royal Bay Village in Victoria, BC (15hrs/week). You are the face of the branch, delivering friendly service and helping customers meet their financial goals.

You will process transactions, uncover needs, promote digital banking, and contribute to sales targets in a supportive team. Training and growth opportunities are provided within a values-driven environment.

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly and efficient manner.
• Flexible availability for scheduling.
• Comfortable in simple sales situations.
• Strong technical skills and ability to promote digital/self-service banking.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Contribute to a team-oriented work environment and meet targets.
• Promote digital and self-service banking options to customers and guide usage.

Skills

Customer service

Sales awareness

Digital banking

Self-service banking

Communication

Job description

Scotiabank is seeking a Customer Experience Associate for Royal Bay Village in Victoria, BC (15hrs/week). You are the face of the branch, delivering friendly service and helping customers meet their financial goals.

You will process transactions, uncover needs, promote digital banking, and contribute to sales targets in a supportive team. Training and growth opportunities are provided within a values-driven environment.