Ownership Manager: Luxury Auto Service Advisor

FFUN Group; Saskatoon; Presencial; CAD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Retirement savings plan

Employee discounts

Training & development

Gym membership

Health & dental

Giving back

Descripción de la vacante

FFUN Group, owner of Genesis of Saskatoon, seeks an Ownership Manager (Service Advisor) to elevate everyday service visits into memorable customer experiences. You will lead the service advisory process, coordinate appointments, and bridge communication between customers and technicians to drive satisfaction and loyalty.

The successful candidate brings automotive service advisory or service-writing experience, strong customer service/sales background, and a tech‑savvy mindset with

Formación

• Experience as a Service Advisor or service writer is a plus.
• Background in fast-paced customer service or sales is desirable.
• Tech-savvy with CRM, DMS, tablets and digital tools.
• Sharp organizational skills with attention to detail under pressure.
• Able to thrive in a fast-paced environment with a positive attitude.

Responsabilidades

• Welcoming customers and performing vehicle walkarounds.
• Scheduling service, maintenance and recall appointments.
• Communicating service needs in a customer-friendly way.
• Advising on required or recommended services clearly.
• Updating customers and managing expectations throughout.
• Reviewing work orders and explaining results to ensure satisfaction.

Conocimientos

Service advisory experience

Customer service sales

CRM/DMS proficiency

Attention to detail

Strong communication

Herramientas

CRM software

DMS software

Tablets

Descripción del empleo

FFUN Group, owner of Genesis of Saskatoon, seeks an Ownership Manager (Service Advisor) to elevate everyday service visits into memorable customer experiences. You will lead the service advisory process, coordinate appointments, and bridge communication between customers and technicians to drive satisfaction and loyalty.

The successful candidate brings automotive service advisory or service-writing experience, strong customer service/sales background, and a tech‑savvy mindset with