Service Team Lead

Wood Automotive Group; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Exceptional benefits package

Pension Plan with employer contributed

Employee Assistance Program including,

Corporate rates at YMCA and Goodlife

Group social events and company perks

Job summary

Wood Automotive Group in Calgary is seeking a Service Advisor Team Leader for Advantage Ford to guide a busy service team and drive customer satisfaction.

You will mentor Service Advisors, oversee workflow, and contribute to KPI targets while occasionally performing service advisory duties.

Qualifications

• Minimum 3 years of Advising experience with a proven track record in sales.
• Leadership and training experience is an asset
• Drivers license and clean drivers abstract

Responsibilities

• Supporting all Service Advisors in all day to day activities
• Coaching Service Advisors on processes and adherence
• Periodically review status of work flow and make changes or recommendations.
• Communicate with and support other areas of the Service department.
• Explain repairs to customers and Service Advisors as required

Skills

Team leadership

Coaching

Service advising

KPI tracking

Customer service

Job description

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 42 years, is offering an exciting opportunity for a Service Advisor Team Leader to join their team at Advantage Ford!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you've got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.

About the role:

The Service Advisor Team Leader will be a highly driven, creative leader who can achieve and maintain team synergy through engaging and motivating teams, while exceeding targets. Along with Service Advising, this individual will have a thorough understanding of the Service department and knowledge of the customer survey process with the ability to multitask and train. We are seeking someone with a minimum three-year service advising experience and approving track record of success on advisor KPI's. This is a leadership/coaching position, responsible for the success of the service Service Advisors. It also involves some active service advisory duty.

Responsibilities (include but are not limited to):

• Supporting all Service Advisors in all day to day activities
• Coaching Service Advisors on processes and adherence
• Periodically review status of work flow and make changes or recommendations.
• Communicate with and support other areas of the Service department.
• Explain repairs to customers and Service Advisors as required

Requirements:

• Minimum 3 years of Advising experience with a proven track record in sales
• Leadership and training experience is an asset
• Drivers license and clean drivers abstract

Some of the rewards of joining our team:

• Exceptional benefits package
• Pension Plan with employer contributions - free money!
• Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks.

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For nearly 43 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Shaw Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.