Orthodontic Billing Coordinator

City-Orthodontics-; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Uniforms provided by the employer

Comprehensive benefits program

Travel incentive for multi-location工作

Vacation pay

Job summary

City-Orthodontics- is seeking an Orthodontic Financial Coordinator to join our progressive practice across five Edmonton locations. This permanent full-time role requires a self-motivated, organized, and detail-oriented professional who excels at building meaningful connections with patients, parents, and team members.

The ideal candidate brings a positive attitude and offers strong communication in English, with experience in dental administration and insurance processing.

Qualifications

• High School Diploma or equivalent.
• Proficient in English, written and verbal.
• Experience in dental reception or administrative work.
• Experience with Government Insurance (NIHB and ADSC) is an asset.
• Experience as a Dental Financial coordinator is an asset.

Responsibilities

• Coordinate patient treatment plans and payment in collaboration with Orthodontic Treatment Coordinators.
• Review and start treatment contracts with patients, including consent forms and insurance billing.
• Process insurance claims and organize patient financial records.
• Address patient questions about financial contracts and follow up with patients and insurance companies.
• Work with Accounts Receivable and collections; review financial reports.

Skills

Customer service

English proficiency

Organizational skills

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Ortho2Edge

Curve Hero

Job description

Position Type:

Permanent Full-Time (40 hr/week)

Location

Edmonton, Alberta - 5 Clinic Locations

Language:

English

About the Company

We specialize in orthodontics and pediatric dentistry, offering personalized and comprehensive care for patients of all ages. Our dedicated team of registered specialists uses cutting-edge technologies to create treatment plans tailored to support optimal dental health, function, and aesthetics. From early-age pediatric dental care to orthodontic solutions, we collaborate closely with patients and their families to promote long‑term oral well‑being and provide confident, beautiful smiles. We are committed to fostering a welcoming, supportive environment where patients feel at ease and well‑informed throughout their dental journey.

About the Role

We are looking for a Orthodontic Financial Coordinator to join our progressive, state‑of‑the‑art practice. This permanent, full‑time opportunity is distributed across our five modern Edmonton locations. We are looking for a self‑motivated, organized, and detail‑oriented professional who excels at building meaningful connections with patients, parents, and team members alike. The ideal candidate brings a positive attitude and professional commitment and thrives in a friendly team‑orientated environment.

Responsibilities & Duties

• Partner with Orthodontic Treatment Coordinators to coordinate patient treatment plans and payment
• Review and start treatment contracts with patients, including consent forms, direct billing for insurance, and financial agreements
• Process insurance claims
• Organize patient financial records
• Address patient questions and concerns about financial contracts
• Follow‑up with patients and insurance companies
• Work with Accounts Receivable and collections
• Review financial reports

Skills & Experience

We are looking for a professional who demonstrates the following clinical and interpersonal skills:

• High School Diploma or equivalent
• Proficient in English, both written and verbal
• Computer proficient; able to learn new software quickly. Ortho2Edge and Curve Hero are used at our clinic
• Experience in reception or administrative work, preferably in a dental setting
• Experience as a Dental Financial coordinator is an asset
• Experience with Government Insurance (NIHB and ADSC) is an asset
• Experience working with medical and dental insurance is an asset
• Excellent customer service skills both in person and over the phone
• Available to work during applicable business hours
• Willing to travel between multiple clinic locations within the Edmonton Area

Benefits

• Uniforms provided by the employer
• Comprehensive group benefits program
• Travel incentive for multi‑location work
• Vacation pay