Optical Experience Specialist - Growth & Bonuses

FYihealth Group; Calgary; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Bonuses

Optical coverage

Career growth

Collaborative culture

Training & development

Job summary

FYidoctors Calgary - Edgemont is seeking a dedicated Optical Associate to deliver exceptional eyewear experiences. The role is full‑time (30–40 hours weekly) within a busy clinic operating Monday through Saturday.

You will greet patients, help them select frames, interpret prescriptions, and support billing and clinic operations. Ideal candidates bring optical or retail experience, strong communication, and a proactive, team‑oriented mindset.

Qualifications

• Experience in optical or retail is an asset.
• Strong communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Proficient with technology and basic computer systems.

Responsibilities

• Greet and welcome patients in person, by phone, and by email.
• Educate patients on eyewear options and assist with frame selection.
• Interpret optical prescriptions from the optometrist.
• Take measurements for proper fit, perform adjustments and repairs.
• Coordinate appointments and prepare prescription printouts.
• Assist with billing and payments for patients and insurers.
• Support contact lens fittings and orders.
• Deliver excellent patient service and positive experience.
• Support clinic operations as needed.

Skills

Customer service

Communication

Multitasking

Tech literacy

Team player

Tools

MS Office Suite

Job description

FYidoctors Calgary - Edgemont is seeking a dedicated Optical Associate to deliver exceptional eyewear experiences. The role is full‑time (30–40 hours weekly) within a busy clinic operating Monday through Saturday.

You will greet patients, help them select frames, interpret prescriptions, and support billing and clinic operations. Ideal candidates bring optical or retail experience, strong communication, and a proactive, team‑oriented mindset.