Optical Associate - Patient-Focused Eyewear Pro

FYihealth Group; Canmore; Hybrid; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Quarterly bonuses

Optical coverage

Training and development

Job summary

FYidoctors, a division of FYihealth group, is hiring an Optical Associate to join our Canmore and Banff clinics. The role involves assisting patients with eyewear, interpreting prescriptions, taking measurements, and supporting clinic operations in a full-time capacity (30-40 hours/week).

You will greet patients, educate on options, handle billing, and assist with contact lens fittings while delivering exceptional patient experiences in a collaborative team environment.

Qualifications

• Previous optical or retail experience is an asset.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and MS Office.

Responsibilities

• Greet and welcome patients to the clinic, engage with patients in person, by phone, and via email.
• Educate patients on eyewear options tailored to their lifestyle, assisting with frame selection to ensure value, quality, aesthetics, and performance.
• Interpret optical prescriptions provided by the optometrist.
• Perform frame and facial measurements, ensuring proper fit and positioning of new eyewear, as well as repairs and adjustments.
• Coordinate appointments, and prepare prescription printouts.
• Manage billing and payments for patients, insurers and other third parties.
• Assist with contact lens fittings and process contact lens orders.
• Deliver exceptional customer service, ensuring a positive patient experience.
• Support clinic operations by performing additional duties as required.

Skills

Excellent communication

Multitasking

Team player

Adaptable

Growth mindset

Tools

MS Office Suite

Job description

FYidoctors, a division of FYihealth group, is hiring an Optical Associate to join our Canmore and Banff clinics. The role involves assisting patients with eyewear, interpreting prescriptions, taking measurements, and supporting clinic operations in a full-time capacity (30-40 hours/week).

You will greet patients, educate on options, handle billing, and assist with contact lens fittings while delivering exceptional patient experiences in a collaborative team environment.