Eyewear Specialist — Growth, Bonuses & Benefits

FYidoctors; Calgary; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Quarterly bonuses

Optical coverage benefits

Growth opportunities

Collaborative culture

Job summary

FYidoctors Calgary - Edgemont is seeking an Optical Associate to join our team. You will greet patients, educate on eyewear, interpret prescriptions, and ensure proper fit and comfort of frames in a fast-paced, collaborative clinic.

You’ll also handle scheduling, billing, and assist with contact lens fittings while delivering exceptional customer service and supporting clinic operations. This is a full-time role with a Monday–Saturday schedule at our Calgary clinic.

Qualifications

• Previous optical experience or retail experience is a plus.
• Ability to multi-task and thrive in a fast-paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills.
• Collaborative, adaptable and proactive team player with growth mindset.

Responsibilities

• Greet and welcome patients in person, by phone, and via email.
• Educate patients on eyewear options and assist with frame selection.
• Interpret optical prescriptions from the optometrist.
• Measure frames and faces for proper fit and adjustments.
• Coordinate appointments and prepare prescription printouts.
• Manage billing and payments for patients and insurers.
• Assist with contact lens fittings and orders.
• Deliver exceptional customer service and patient experience.
• Support clinic operations with additional duties as required.

Skills

Optical industry experience

Retail experience

Multi-tasking

Excellent communication

Team collaboration

Tech-savvy

Tools

MS Office Suite

Job description

FYidoctors Calgary - Edgemont is seeking an Optical Associate to join our team. You will greet patients, educate on eyewear, interpret prescriptions, and ensure proper fit and comfort of frames in a fast-paced, collaborative clinic.

You’ll also handle scheduling, billing, and assist with contact lens fittings while delivering exceptional customer service and supporting clinic operations. This is a full-time role with a Monday–Saturday schedule at our Calgary clinic.