Operations Supervisor — Unionized Team, Calgary

GardaWorld; Calgary; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Pension Plan

Work-life balance

Employee Assistance Program

Wellness Program

3 weeks of leave after 1 year

On-site parking

Corporate Discounts

Dynamic work team

International company offering several

Opportunity for mentoring, coaching

Job summary

GardaWorld is seeking an Operations Supervisor in Calgary, AB to lead and manage unionized staff in the Cash Services unit. You will ensure compliance with policies, safety rules, and collective agreements while guiding team performance and operational efficiency.

The ideal candidate has at least 2 years of supervisory experience in a unionized environment, strong leadership and communication skills, and a focus on safety, teamwork and customer service.

Qualifications

• Minimum of 2 years of experience in personnel management in a unionized environment.
• Good knowledge of Microsoft Word, Excel, Outlook.
• Valid Class 5 Drivers License with 6 or less demerits.
• Possession of a valid PAL (Firearms License).
• Very good leadership, negotiation, and judgment skills.
• Strong focus on teamwork and partnership.
• Sense of urgency, exceptional communication and problem-solving skills.
• Critical thinking and active listening developed.

Responsibilities

• Plan, organize and manage the work of unionized employees.
• Ensure staff comply with policies, safety rules and agreements.
• Act as a resource person for employees in the territory.
• Collaborate with supervisors to implement policies and objectives.
• Promote safe work practices and conduct safety audits.
• Monitor expenditures to align with budgets.
• Investigate complaints and coordinate with stakeholders to improve safety.
• Fill-in on armored/ATM routes when needed.
• Participate in disciplinary processes and grievance settlements.
• All other related tasks.

Skills

Leadership

Negotiation

Teamwork

Communication

Active listening

Critical thinking

Problem solving

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

GardaWorld is seeking an Operations Supervisor in Calgary, AB to lead and manage unionized staff in the Cash Services unit. You will ensure compliance with policies, safety rules, and collective agreements while guiding team performance and operational efficiency.

The ideal candidate has at least 2 years of supervisory experience in a unionized environment, strong leadership and communication skills, and a focus on safety, teamwork and customer service.