Operations Specialist

Brobston Group; Mississauga; On-site; CAD 42,000 - 56,000; Full time

Job summary

Brobston Group is seeking an Operations Specialist for the Square One location in Mississauga, Ontario. The role supports store operations, customer service, point-of-sale activities, and order fulfillment to deliver a strong client experience and meet store standards.

The successful candidate will work across operations and logistics, handling transactions, cash, and inventory tasks while contributing to training and loss-prevention efforts. This is a full-time role at the Square One store.

Qualifications

• At least 2 years of experience in a client-facing service desk role.
• Strong communication, customer service, and multitasking skills.
• Ability to work effectively as part of a team and apply policies and procedures.
• Retail experience in shipping, receiving, merchandising, order fulfillment, or inventory management is preferred.

Responsibilities

• Provide customer service, resolve customer issues, and support relationship-based selling.
• Process transactions, manage cash handling, and ensure compliance with POS and loss-prevention policies.
• Support order picking, fulfillment, BOPIS, packaging, and logistics targets.
• Assist with training, inventory counts, markdowns, reticketing, and daily operational tasks.

Skills

Customer service

Communication

Multitasking

Teamwork

Policy adherence

Job description

Summary

The Operations Specialist supports store operations, customer service, point-of-sale activities, and order fulfillment at the Square One location. The role works across operations and logistics to deliver a strong client experience and meet store standards.

Responsibilities

• Provide customer service, resolve customer issues, and support relationship-based selling.
• Process transactions, manage cash handling, and ensure compliance with POS and loss-prevention policies.
• Support order picking, fulfillment, BOPIS, packaging, and logistics targets.
• Assist with training, inventory counts, markdowns, reticketing, and daily operational tasks.

Requirements

• At least 2 years of experience in a client-facing service desk role.
• Strong communication, customer service, and multitasking skills.
• Ability to work effectively as part of a team and apply policies and procedures.
• Retail experience in shipping, receiving, merchandising, order fulfillment, or inventory management is preferred.