Operations Associate

Brobston Group; Calgary; On-site; CAD 32,000 - 52,000; Full time

Job summary

Brobston Group in Calgary, Alberta is seeking an Operations Associate to support store operations, customer service, order fulfillment, and merchandise maintenance.

The role emphasizes an organized store, accurate cash handling, and a consistently exceptional client experience across in-store and online orders.

You will process transactions, assist with BOPIS, manage inventory, and provide sales-floor support while collaborating with teammates.

Qualifications

• At least 2 years of retail experience, preferably in a luxury, customer-facing environment.
• Experience with shipping, receiving, merchandising, order fulfillment, and inventory management.
• Strong customer service, communication, multitasking, and teamwork skills.
• Interest in technology and its use in retail customer service.

Responsibilities

• Process client transactions, maintain client information, and support service desk activities.
• Handle daily cash functions and help resolve client concerns and transaction discrepancies.
• Pick e-commerce and in-store orders, assist with BOPIS, and support markdowns, re-ticketing, and re-tagging.
• Maintain merchandise and stock, assist with inventory counts and visual updates, and provide sales-floor support as needed.

Skills

Retail experience

Customer service

Communication

Multitasking

Teamwork

Technology interest

Job description

Summary

The Operations Associate supports store operations, customer service, order fulfillment, and merchandise maintenance. This role helps ensure an organized store and a consistent, exceptional client experience.

Responsibilities

• Process client transactions, maintain client information, and support service desk activities.
• Handle daily cash functions and help resolve client concerns and transaction discrepancies.
• Pick e-commerce and in-store orders, assist with BOPIS, and support markdowns, re-ticketing, and re-tagging.
• Maintain merchandise and stock, assist with inventory counts and visual updates, and provide sales-floor support as needed.

Requirements

• At least 2 years of retail experience, preferably in a luxury, customer-facing environment.
• Experience with shipping, receiving, merchandising, order fulfillment, and inventory management.
• Strong customer service, communication, multitasking, and teamwork skills.
• Interest in technology and its use in retail customer service.