Operations Associate - Sherway Gardens

brobstongroup.com - Jobboard; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

brobstongroup.com - Jobboard is hiring an Operations Associate in Toronto, Ontario. The role involves supporting daily store operations, managing POS transactions, and assisting with inventory control to enhance customer experiences.

We're looking for someone with at least 2 years of retail experience, strong multi-tasking skills, and a calm demeanor under pressure. This position also requires a passion for retail technology and effective teamwork.

Qualifications

• Minimum of 2 years of retail experience in a luxury or customer-facing environment.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management.
• Strong multi-tasking skills and excellent communication.

Responsibilities

• Process client transactions accurately through the POS.
• Support service desk activities and provide basic client resolution.
• Assist with on-floor logistics including markdowns and re-stocking returns.

Skills

Customer service

Cash handling

Multi-tasking

Retail technology

Communication

Job description

Summary

The Operations Associate supports daily store operations and order fulfillment by managing POS transactions, cash handling, and service desk responsibilities. The role assists with e-commerce picking, BOPIS operations, inventory control, and on-floor logistics to maintain merchandising standards. The associate also provides occasional sales-floor support and cross-functional assistance to ensure an exceptional customer experience.

Responsibilities

• Process client transactions accurately through the POS and manage cash handling tasks (open/close registers, prepare deposits).
• Collect and update client contact information and maintain client files.
• Support service desk activities, provide basic client resolution, and escalate issues when appropriate.
• Pick e-commerce and IST orders, support BOPIS operations and achieve target pick rates.
• Assist with on-floor logistics including markdowns, re-ticketing, re-tagging, and restocking returns.
• Assist visual team with seasonal merchandise changes, displays, and inventory preparations/counts.
• Provide flexible support on the sales floor and participate in daily tasks and ad-hoc projects.

Requirements

• Minimum of 2 years of retail experience, preferably in a luxury or customer-facing environment.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management.
• Prior service desk or client-facing experience providing exceptional customer service preferred.
• Strong multi-tasking skills, calm under pressure, and excellent communication.
• Demonstrated interest in retail technology and ability to use tech solutions to support operations.
• Ability to work effectively as part of a team and support cross-functional initiatives.