Operations manager, restaurant

Wendy's; Kitchener; On-site; CAD 42,000 - 65,000; Full time

Job summary

Wendy's in Kitchener, Ontario is seeking a capable restaurant supervisor to oversee daily operations on-site. You will lead a team, recruit staff, schedule shifts, and implement service standards to ensure smooth restaurant performance.

The role requires 1–2 years of supervisory experience, a college diploma, and strong communication and organizational skills. You will balance cash, manage inventory, and uphold health and safety regulations while delivering excellent customer service to guests.

Qualifications

• 1 year to less than 2 years of relevant experience.
• Education: college diploma in a related field.
• On-site work with no remote option.

Responsibilities

• Evaluate and plan daily operations.
• Recruit staff and set work schedules.
• Determine type of services and implement procedures.
• Balance cash and prepare cash reports.
• Conduct performance reviews and cost analysis.
• Organize inventory and ensure health and safety.
• Negotiate supplier arrangements and participate in marketing plans.
• Address customer complaints and provide service.

Skills

Oral communication

Written communication

Interpersonal skills

Team player

Dependability

Organizational skills

Education

College diploma (3 months to <1 year)

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Evaluate daily operations
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Participate in marketing plans and implementation
• Address customers\' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

• More than 20 people

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers