restaurant manager

Dairy Queen; Caledonia; On-site; CAD 38,000 - 48,000; Full time

Job summary

Dairy Queen in Ontario is seeking an on-site supervisor to oversee daily operations, staff, and customer service. The role involves recruiting, scheduling, training, and ensuring health and safety standards are met.

You'll lead a team, monitor performance, manage inventory, and participate in marketing efforts while delivering excellent guest experiences in a fast-paced environment.

Qualifications

• Secondary school diploma is required.
• 1–2 years experience in a supervisory/operational role preferred.
• On-site work at a physical location with no remote option.
• Knowledge of health and safety regulations is beneficial.

Responsibilities

• Evaluate daily operations and plan daily activities.
• Monitor and supervise staff performance.
• Recruit staff and set work schedules.
• Organize inventory and maintain stock levels.
• Address customer complaints and provide service.
• Participate in marketing plans and events.
• Lead and train team members and conduct performance reviews.

Skills

Team supervision

Customer service

Staff training

Education

Secondary school diploma

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Evaluate daily operations
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Participate in marketing plans and implementation
• Leading/instructing individuals
• Address customers' complaints or concerns
• Provide customer service
• Manage events

Supervision

• 5-10 people

Additional information

Personal suitability

• Accurate
• Client focus
• Flexibility
• Organized
• Reliability

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

• Offers on-the-job training tailored to youth

Support for Veterans

• Offers mentorship, coaching and/or networking opportunities for Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)